Adrienne Wootton
Murray,Utah
Summary
Focused customer service agent looking for a new challenge in a result driven environment. Experiences in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in both a Windows or Mac-based environment and a proven ability to learn unique software. A confident and effective communicator who receives excellent customer feedback.
Overview
17
17
years of professional experience
Work History
licensed Personal lINES aGENT
Liberty Mutual Insurance
01.2018 - 01.2020
- Assisted Liberty Mutual policy holders with their Auto, Renters, and Umbrella policies.
CAMPUS AND STUDENT COORDINATOR
Strayer University
01.2012 - 01.2015
- Requested and evaluated student transcripts
- Provided student support, planned campus events, prepared and conducted student orientation and maintained files for new and continuing students
- Prepared and evaluated student files and related information for quarterly campus audits
- Verified enrollment, admissions and financial information to ensure appropriate accreditation with previous educational institutions.
Office manager
Farmers Insurance District Office
01.2009 - 01.2012
- Interviewed, recruited and trained all new insurance agents in order to enlarge the District
- Implemented new programs on order to motive agents to see and cross-sell more insurance policies in the Property, Casualty, Life and Financial Services departments
- Planned, facilitated and conducted all district meetings
- Performed accounts receivable and accounts payable duties using QuickBooks
- Trained and managed over 30 risk management agents growing the district to the second largest in the state.agencies
- Provided administrative assistance to the District Manager.
Office manager and foundation department coordinator
U.S. Ski and SNOWBOARD ASSOCIATION
01.2006 - 01.2009
- Successful fund raising with numerous board members in order to support the U.S
- Teams
- Accounts Payable / Accounts Receivable for the Foundation Department
- Organized and presented new programs to all departments and board members
- Maintained and updated all athlete and board member files
- Provided administrative support as the executive assistant to the U.S.S.A
- Foundation Director
- Planned and facilitated appreciation events
- Assisted professional ski and snowboard athletes with enrollment and completion of educational certificates and degrees while training for Olympic events and competitions
- Facilitated and coordinated the election process of U.S.S.A
- Board members
- Efficiently organized and ran all spreadsheets, business dealings, correspondence and finances for all areas in my department.
UNDERWRITER/CSR/ACCOUNT MANAGER
ALTIUS INSURANCE
01.2004 - 01.2006
- Underwrote and managed numerous accounts for all individual plan health insurance, as well as assisted with all the small group health insurance plans
- Managed all files and correspondence for each insured account in order to efficiently organize each insurance client.
ACCOUNT mANAGER
DIVERSIFIED INSURANCE BROKERS
01.2003 - 01.2006
- Managed and organized all accounts , files, spreadsheets and finances of each insured in the complex insurance field of Commercial Lines, Worker’s Compensation and large group, Professional Employer Organizations on a multi-state level.
Education
Web Development -
Devmountain
12.2018
Business Management -
Strayer University
12.2015
Business MGT. -
Salt Lake Community College
12.2006
Graduate -
Olympus High School
12.2002
Skills
- Excellent communicator (verbally and in writing)
- Intermediate level Microsoft (Word, Excel, Powerpoint) skills
- Accounting experience using QuickBooks
- Publication experience using Adobe Photoshop
- Superior writing, punctuation and grammar skills
- Strong organizational and time management skills
- 12 years customer service experience
- Effective training and presentation skills
- Prior held Property, Casualty, and Life Insurance Licenses
- Efficient and Fluent in computer Language such as: bootstrap, SASS, Javascript, HTML,CSS, React, SQL, UX, UI, and all aspects of full-stack development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
licensed Personal lINES aGENT
Liberty Mutual Insurance
01.2018 - 01.2020
CAMPUS AND STUDENT COORDINATOR
Strayer University
01.2012 - 01.2015
Office manager
Farmers Insurance District Office
01.2009 - 01.2012
Office manager and foundation department coordinator
U.S. Ski and SNOWBOARD ASSOCIATION
01.2006 - 01.2009
UNDERWRITER/CSR/ACCOUNT MANAGER
ALTIUS INSURANCE
01.2004 - 01.2006
ACCOUNT mANAGER
DIVERSIFIED INSURANCE BROKERS
01.2003 - 01.2006
Web Development -
Devmountain
Business Management -
Strayer University
Business MGT. -
Salt Lake Community College
Graduate -
Olympus High School
References
Available upon request.
References
Available upon request.