Adrienne Wyatt
IL
Summary
I think I will be great asset to the company because have dedicated customer service professional experience with extensive banking experience and call center experience within the workplace. Proven ability to handle disputes and provide exceptional support, consistently exceeding metrics and maintaining high customer satisfaction.
Overview
18
18
years of professional experience
Work History
Billing Dispute Associate
Capital One
06.2025 - Current
- Provide great quality customer service experience to credit card customers with account inquiries and billing questions.
- Exceedingly met metrics requirements.
- Passed call audits and customer surveys.
- Change addresses, phone numbers and email addresses.
- Filed disputes for customers.
- Filed payments and balance transfers disputes.
- Mailed statements to customers.
- Waived late fees and interest fees at eligibility for customers.
- Enrolled customers in quarterly cash back bonuses.
- Redeemed cash back bonuses for customers.
- Enrolled customers in quarterly cash back bonus rewards programs.
- Redeemed cash back bonuses for customers.
Customer Service Representative Account Specialist
Discover
11.2024 - Current
- Provided quality customer service experience to customers regarding their billing questions.
- Exceedingly met metrics requirements and passed call audits.
- Change addresses, phone numbers and email addresses.
- Submit credit card payments for customers.
- Updated changes names on accounts married, divorce or change name legally.
- Waived late fees and interest fees to clients eligibility.
- Increase line of credit to customers eligibility on clients credit cards.
- Mailed statements to customers.
- Redeemed cash back bonuses for customers.
- Enrolled customers in quarterly cash back bonus rewards program.
- Promoted to billing dispute department.
Inbound Call Center Representative Personal Banker
Wintrust Bank
08.2019 - 11.2024
- Assisted retail and business financial bank accounts inquiries.
- Exceedingly met metrics requirements and pass call audits.
- Assisted with online banking and reset passwords.
- Order retail and business checks for customers.
- Submit loan payments and loan advances for customers.
- Opt customers out of mailing solicitations.
- Sent replacements cards to customers.
- Increase limits on debit cards to customers eligibility.
- Waived fees to customers to eligibility.
- Mailed copies of checks and statements to customers.
- Change addresses and phone numbers on customer accounts.
- Promoted to dispute team.
- Filed non fraud and fraud disputes customers.
- Filed atm and ach disputes for customers.
Customer Service Representative/Sales
Gallagher
03.2019 - 08.2019
- Assisted customers with their dental plans.
- Promoted sales products to clients.
- Passed metrics and call audits.
- Monthly bonuses if eligible if met metrics.
Restaurant Specialist
GrubHub
10.2018 - 03.2019
- Assisted restaurant owners with their business inquiries.
- Answered questions for restaurant owners payroll inquiries.
- Send email to restaurant owners account managers to contact about their restaurant accounts.
Customer Service Representative
Harris and Harris DTE Energy
08.2017 - 10.2018
- Assisted customer with energy light bills with billing inquiries.
- Submit payments for customers.
- Enrolled customers in payment plans.
- Referred customers to agencies to assist with paying light bills.
- Met metrics requirements and passed call audits.
Customer Service Representative/Personal Banker
Illinois Service Federal Bank
04.2008 - 06.2018
- Assisted retail and business with their financial banking inquiries.
- Exceedingly met metrics requirements and passed call audits.
- Change addresses, emails and phone numbers on accounts.
- Assist customers with online banking and password resets.
- Order retail and business checks for customers.
- Mailed copies of checks and mailed statements.
- Opt out customers out of mail solicitations.
- Submit loan payments and loan advances for clients.
- Promoted to dispute team.
- Filed non fraud and fraud disputes for clients.
- Filed ach and atm disputes for customers.
Education
No Degree - Accounting
Illinois State University
Normal, ILHigh School Diploma -
Paul L Dunbar High School
Chicago, IL06-1986
Skills
- Customer service
- Time management
- Attention to detail
- Banking Experience
- Call Center Experience
- Computer Proficiency
Timeline
Billing Dispute Associate
Capital One
06.2025 - Current
Customer Service Representative Account Specialist
Discover
11.2024 - Current
Inbound Call Center Representative Personal Banker
Wintrust Bank
08.2019 - 11.2024
Customer Service Representative/Sales
Gallagher
03.2019 - 08.2019
Restaurant Specialist
GrubHub
10.2018 - 03.2019
Customer Service Representative
Harris and Harris DTE Energy
08.2017 - 10.2018
Customer Service Representative/Personal Banker
Illinois Service Federal Bank
04.2008 - 06.2018
No Degree - Accounting
Illinois State University
High School Diploma -
Paul L Dunbar High School