Adrienne Young
Shelby,MI
Summary
Dynamic professional with a proven track record in enhancing customer engagement and relationship building, notably at Nielsen Company. Excelled in territory management and strategic planning, surpassing sales quotas by 64%. Skilled in CRM proficiency and interpersonal communication, adept at fostering client loyalty and expanding business opportunities.
Successful Inside Sales Representative skilled at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offers over 15 years of sales excellence. Excellent communication, organizational skills. Self motivated, driven and dependable.
Overview
26
26
years of professional experience
Work History
Membership Ambassador
Nielsen Company
Remote
04.2022 - Current
- Conduct in-person interviews in panelist’s homes
- 80% Travel throughout Michigan, driving 8 hours a day, 20% remote, also out of state travel,
- Work and manage a non-traditional schedule that includes evenings and weekends.
- Strategically route planning each week/day, utilizing spreadsheets, google maps to effectively reach all territories in a timely manner
- Demonstrate the ability to "sell” selected participants on the importance of participating in the Nielsen Ratings.
- Used scripts or persuasive sales techniques to convince clients in participating in the Nielsen T.V Ratings.
- Met or exceeded sales quotas. Required to sign 22 homes per month, exceeded monthly by signing on average 36 homes each month. Exceeded monthly, quarterly and yearly goals.
- Accepted to be part of Nielsen's MCOQ ( Membership Counsel of Quality) April 2024- current, asked to write 2 of our monthly newsletters on quality for company wide awareness.
- Navigate secured buildings, gated communities, stairs, elevators, walkways and driveways (paved and unpaved) and a variety of entrances into a prospective participant's residence.
- Travel to selected homes within a territory using a company-provided vehicle.
- Approach statistically-selected homes (door to door) with or without an appointment.
- Persuade selected households over the phone and/or in person to participate in Nielsen TV, Radio and Computer Research.Conduct in-person interviews in panelist’s homes
- Facilitated smooth transitions for new members joining the organization by providing comprehensive orientations and ongoing support throughout their membership tenure.
- Streamlined administrative processes for managing memberships, increasing efficiency and reducing errors.
- Maintained accurate records of member information, ensuring confidentiality and facilitating seamless communication within the organization.
- Enhanced member satisfaction by providing personalized support and assistance in selecting suitable membership plans.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Built local sales and marketing plan for each targeted district within defined territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built diverse and consistent sales portfolio.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong rapport with clients, fostering long-lasting relationships and future business opportunities.
- Handled rejection professionally, maintaining enthusiasm throughout the day''s work while continuously refining sales pitches for better results.
- Established credibility as a reliable source of product knowledge by staying up-to-date on industry developments and competitor offerings.
- Strengthened brand reputation by delivering exceptional customer service during all interactions.
- Utilized persuasive skills to overcome objections, ultimately converting leads into satisfied customers.
- Exceeded personal sales targets consistently through perseverance and tailored approaches to each interaction.
- Optimized marketing materials usage for maximum impact during face-to-face interactions with prospective clients.
Dental Assistant
Dr. Mark Stabley
Rochester Hills, MI
10.2011 - 04.2022
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Participated in community outreach programs, educating public on importance of dental health.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Loan Servicer
ABN AMRO Bank
Troy, MI
05.2009 - 03.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Retail Manager
Cache
Troy, MI
08.2006 - 03.2009
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Analyzed market trends to make informed decisions about product assortment changes in alignment with customer demand patterns.
- Coordinated promotional events to drive foot traffic into stores, boosting overall revenue generation.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
- Streamlined operational processes, increasing efficiency across multiple locations.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
- Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Increased overall store sales by implementing effective sales strategies and staff training programs.
- Exhibited excellent people skills during interaction with employees and customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Store Manager
Staples
Farmington Hills, MI
06.1998 - 08.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strong rapport with clients, fostering long-lasting relationships and future business opportunities.
- Increased sales leads by implementing effective canvassing strategies and engaging with potential customers.
- Utilized persuasive skills to overcome objections, ultimately converting leads into satisfied customers.
- Boosted company visibility in the community through consistent door-to-door outreach and promotional materials distribution.
- Traveled by foot or automobile to deliver or sell merchandise or services.
Education
GED -
Utica High School
Utica, MI05.1996
Skills
Goal-Oriented
Customer Engagement
Relationship Building
Customer Relations
Self Motivation
Product Knowledge
Route Planning
Interpersonal Skills
Customer Relationship Management
Analytical Thinking
Product and service knowledge
Conflict Resolution
Goal Setting
Professionalism
Interpersonal Communication
Brand Awareness
CRM proficiency
Performance Tracking
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Listening Skills
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Team Collaboration
Team Leadership
Effective Communication
Active Listening
Adaptability and Flexibility
Sales strategy
Strategic Planning
Resourcefulness
Staff Training
Objection handling
Time management abilities
Continuous Improvement
Inventory Management
Product and Service Sales
Adaptability
Written Communication
Sales Reporting
Sales Planning
Customer Retention
Client acquisition
Customer Needs Assessment
Closing Techniques
Professional Demeanor
Emotional Intelligence
Presentation Skills
Problem-solving aptitude
Market Research
Sales Techniques
Product Demonstration
After-sales support
Negotiation
Territory Management
Upselling techniques
Lead prospecting
Sales closing
Sales Cycle Management
Direct Sales
Pre-sales support
Business Development
Network development
Product Merchandising
Product Promotions
Contract Negotiation
Sales funnel management
Sales Forecasting
Lead Generation
Contract Preparation
Consultative Sales
TV Media sales industry knowledge
Media Sales marketing
Accomplishments
- Exceeded monthly each month throughout career.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Additional Information
- Excellent communicator, self motivating, effective sales experience from obtaining new leads to managing sales cycle to close new and current business in all aspects.
- Proven success in negotiating,overcoming objections and providing the best service possible
- Recognized company wide with 5 star feedback from clients/customers.
- Professional, honest, relatable and positive individual.
Timeline
Membership Ambassador
Nielsen Company
04.2022 - Current
Dental Assistant
Dr. Mark Stabley
10.2011 - 04.2022
Loan Servicer
ABN AMRO Bank
05.2009 - 03.2011
Retail Manager
Cache
08.2006 - 03.2009
Store Manager
Staples
06.1998 - 08.2006
GED -
Utica High School