Summary
Overview
Work History
Education
Skills
Timeline
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Sashell Foster

Miami,fl

Summary

Attentive Customer Service Representative with 11 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

14
14
years of professional experience

Work History

Membership Ambassador

Bjs Wholesales Club
04.2023 - Current
  • Delivers superior customer service to members. regarding membership,credit card applications, general questions, issues, merchandise returns and exchanges.
  • Resolves member concerns in a courteous and timely manner
  • Answer phones to resolve any issues members might have and transfer calls as needed to each department.
  • Fax membership tax-exempt paperwork and organize them in alphabetical order.

Customer Service Cashier

Ross
03.2010 - 06.2023
  • Communicated with customers to provide information and resolve complaints
  • Addressed returns and exchanges and assisted customers with refunds or product replacements
  • Answered customer questions regarding products and services, company policies, and pricing
  • Kept customers happy by quickly processing payments and bagging purchases
  • Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.

Permanency Intern

Citrus Family Care Network
01.2021 - 04.2022
  • Assisted with ICPC documents
  • Targeted permanency goals for children to reunite with their families
  • Assisted with caseloads

Education

BSW - Social Work

Florida Atlantic University
Boca Raton, FL
06.2022

AA -

Broward College
Pembroke pines, FL
06.2018

Skills

  • 11 years of customer service experience
  • Excel
  • Word document
  • Critical thinking
  • Patience
  • Professional commitment

Timeline

Membership Ambassador

Bjs Wholesales Club
04.2023 - Current

Permanency Intern

Citrus Family Care Network
01.2021 - 04.2022

Customer Service Cashier

Ross
03.2010 - 06.2023

BSW - Social Work

Florida Atlantic University

AA -

Broward College

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Sashell Foster