Sheri Brownell
Doylestown ,PA
Summary
Confident ,Dynamic Membership Ambassador with a proven track record in customer engagement and brand awareness. Expert in CRM, sales, and sales training. I successfully boost sales and membership retention through proactive support and effective negotiation. Passionate about achieving targets and enhancing member experiences, I thrive in fostering organizational growth and satisfaction. A Happier Customer is a Happier Company!
Overview
20
20
years of professional experience
Work History
Membership Ambassador
BJ's Wholesale
03.2014 - 02.2025
- Trained new staff on organizational policies, procedures, and best practices related to membership management and customer service.
- Contributed to revenue generation efforts by upselling additional services or products to existing members while maintaining high levels of satisfaction.
- Supported the growth of the organization by continuously improving membership offerings based on feedback gathered from members.
- Facilitated smooth transitions for new members joining the organization by providing comprehensive orientations and ongoing support throughout their membership tenure.
- Boosted membership retention rates through proactive monitoring of member needs and timely resolution of concerns.
- Actively participated in networking events within the community to build brand recognition and promote the value of organizational memberships amongst potential clients.
Education
Associate of Applied Science - Marketing Management
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Goal oriented
- Customer engagement
- Brand awareness
- CRM proficiency
- Sales presentations
- Coaching and mentoring
- Target achievement
- Objection handling
- Sales training
- Effective negotiation
Timeline
Membership Ambassador
BJ's Wholesale
03.2014 - 02.2025
Associate of Applied Science - Marketing Management
Maricopa Community Colleges, Phoenix College
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