Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Hi, I’m

Adrienne Davis

Tacoma,WA

Summary

Recent graduate with foundational knowledge in Communications and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

6
years of professional experience
1
Certification

Work History

King County

Court Processing Technician
06.2023 - Current

Job overview

  • Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
  • Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
  • Responded to customer inquiries and requests related to Superior Court Cases.
  • Administered processes, resolved issues and recommended improvements for all structure methods.
  • Attended training seminars and met with vendors to understand new equipment and train other employees.
  • Support other departments within Court Operations as needed.
  • Maintain, track, monitor, research, and update cases for approaching hearings.
  • Facilitate weekly zoom meeting for civil and criminal hearings.
  • Enter data for up to 100 cases daily into software management programs.

King County

Customer Service Specialist II
11.2021 - 05.2023

Job overview

  • Responded to customer requests for products, services, and court information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Interacted with diverse members of the public, attorneys, court, law enforcement and other government agencies.
  • Collaborated with stakeholders to launch new process for customers to initiate new civil protection orders reducing wait times by 75%
  • Managed and maintained the integrity and confidentiality of Superior Court Records with 100% accuracy.
  • Implemented and developed customer service training processes.
  • Identified and resolved discrepancies and errors in court cases and processes.
  • Cross-trained and provided backup support for organizational leadership.

The Polyclinic

Clinical Coordinator
01.2019 - 10.2021

Job overview

  • Supervised and managed daily activities of clinical team consisting of 5 physicians, nurses, and support staff.
  • Implemented new policies and educated staff on changes.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Devised and implemented clinical protocols to ensure high-quality patient care.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Procurement of monthly clinic supplies within budget.
  • Created weekly schedules for administrative staff, taking into account sick days and vacation time.

Education

Southern New Hampshire University
Hooksett, NH

Bachelor of Arts from Communications
08-2022

Skills

  • Order management
  • Process analysis
  • Process implementation
  • Process monitoring
  • Cross-functional communication
  • Continuous improvement
  • Process flows
  • Procedure updating
  • Drafting
  • Waste management
  • Team Training

Certification

  • Google Project Management Certification, Coursera - 2023

Software

Microsoft Excel

Zoom

Microsoft Outlook

Timeline

Court Processing Technician

King County
06.2023 - Current

Customer Service Specialist II

King County
11.2021 - 05.2023

Clinical Coordinator

The Polyclinic
01.2019 - 10.2021

Southern New Hampshire University

Bachelor of Arts from Communications

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Adrienne Davis