Shannon Huynh
Garden Grove,CA
Summary
Professional with a strong track record in supply chain management, specializing in material planning. Adept at ensuring optimal inventory levels, coordinating with suppliers, and optimizing production schedules. Known for team collaboration, adaptability to changing needs, and driving results. Skilled in ERP-like systems, demand forecasting, and process improvement. Dependable and results-focused, ready to make a significant impact.
Overview
21
21
years of professional experience
Work History
Civil Processing Technician
Orange County Sheriff's Department
Santa Ana, CA
01.2025 - Current
- Operated data entry systems for processing and tracking evidence submissions.
- Collaborated with law enforcement personnel to ensure proper handling of materials.
- Assisted in maintaining compliance with departmental protocols and safety regulations.
- Conducted routine inventory checks of processing supplies and equipment.
- Streamlined documentation processes, improving efficiency in case management workflows.
- Monitored equipment functionality, reporting maintenance needs to supervisors promptly.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
- Played a key role in reducing lead times through effective scheduling and prioritization of work orders.
- Maintained detailed documentation of maintenance schedules and repair logs, enabling efficient equipment management.
- Managed inventory levels of merchandise, ensuring product availability for customers.
- Greeted customers and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Eligibility Technician
Social Service Agency
Orange, CA
01.2023 - 01.2025
- Evaluated client eligibility for social service programs, ensuring compliance with regulations.
- Processed applications and maintained accurate records in case management systems.
- Communicated effectively with clients to gather necessary documentation and clarify program details.
- Assisted team members in resolving complex eligibility issues and inquiries.
- Delivered bilingual support to diverse clientele, enhancing communication and service accessibility.
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Maintained accurate records of client interactions using Calsaws system for effective follow-up.
- Educated clients on available services, empowering them to make informed decisions regarding their needs.
- Collaborated with team members to streamline processes, improving response times for client requests.
- Assisted customers with Vietnamese-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Built relationships with diverse stakeholders to achieve successful program implementation.
Information Processing Specialist
Health Care Agency
Santa Ana, CA
06.2020 - 01.2023
- Streamlined data entry processes to enhance accuracy and efficiency in patient information management.
- Developed and implemented training materials for new staff on data processing systems and protocols.
- Collaborated with healthcare teams to ensure timely updates of electronic health records and documentation compliance.
- Analyzed data trends to identify areas for process improvement within information handling procedures.
- Led initiatives to optimize workflow processes, resulting in reduced turnaround times for patient data requests.
- Expedited document retrieval times by creating a well-organized digital filing system, increasing overall productivity.
- Assisted in the development of comprehensive training manuals to educate new team members on best practices for information processing.
- Served as a key liaison between departments, facilitating the timely exchange of accurate information.
- Collaborated with IT teams to troubleshoot technical issues, maintaining optimal performance of information processing systems.
- Enhanced data accuracy by implementing efficient information processing techniques and software tools.
- Created user accounts and assigned permissions.
- Developed and implemented inventory management strategies to optimize material availability.
- Utilized ERP systems to track materials and monitor inventory levels effectively.
- Coordinated expedited orders with manufacturing affiliates to meet demand.
Data Entry Technician
Social Service Agency
Garden Grove, CA
04.2019 - 06.2020
- Processed and entered data accurately into agency's database systems.
- Maintained data integrity by performing regular audits and updates.
- Assisted in training new staff on data entry protocols and best practices.
- Developed and implemented improved data management procedures to enhance efficiency.
- Oversaw workflow of data entry tasks, ensuring timely completion of projects.
- Collaborated with team members to resolve discrepancies in client records.
- Enhanced data accuracy by meticulously reviewing and correcting errors in database entries.
- Aided the development of comprehensive customer profiles through diligent collection, verification, and entry of personal information into Workload Management systems.
- Used computer software to store and retrieve data.
- Scanned documents and saved in database to keep records of essential organizational information.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records in Microsoft Access
- Corrected data entry errors to prevent duplication or data degradation.
- Using Excel to create spreadsheets for more efficient recordkeeping.
Office Assistant
Orange County Public Health Laboratory
Santa Ana, CA
05.2018 - 04.2019
- Coordinated laboratory sample processing, ensuring timely and accurate handling of specimens.
- Managed inventory of laboratory supplies, optimizing stock levels to reduce delays.
- Streamlined data entry processes, enhancing accuracy in record-keeping systems.
- Assisted in training new staff on laboratory protocols and operational procedures.
- Managed procurement processes to ensure timely acquisition of laboratory supplies and equipment.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Maintained complete documentation and records of all purchasing activities.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Analyzed market trends to identify cost-saving opportunities for laboratory purchases.
Store Manager
U.S. Nails
Scottsdale, AZ
07.2005 - 09.2007
- Managed daily operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that increased sales and improved store visibility.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Oversaw financial transactions, maintaining accurate records for budgeting purposes.
- Collaborated with suppliers to negotiate contracts, securing favorable terms for product procurement.
- Supervised guests at front counter, answering questions regarding products.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Master of Arts - Education
Concordia University
Irvine, CA08-2015
Bachelor of Arts - Infographics
Arizona State University
Tempe, AZ05-2002
Skills
- Production scheduling
- Production monitoring
- Team Training
- Performance improvement
- Technical training
- Order management
- Report creation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Data recording
- Quality control
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Civil Processing Technician
Orange County Sheriff's Department
01.2025 - Current
Eligibility Technician
Social Service Agency
01.2023 - 01.2025
Information Processing Specialist
Health Care Agency
06.2020 - 01.2023
Data Entry Technician
Social Service Agency
04.2019 - 06.2020
Office Assistant
Orange County Public Health Laboratory
05.2018 - 04.2019
Store Manager
U.S. Nails
07.2005 - 09.2007
Master of Arts - Education
Concordia University
Bachelor of Arts - Infographics
Arizona State University