Adrijana Sekulic

• Successfully implemented ClickUp workflow and automation,
• Managed CEO emails on daily basis, Developed and documented standard operating procedures,
• Utilized HubSpot to prospect clients, import contacts, and collaborate with appointment setters,
• Conducted research on Appsumo products to source marketing tools, enhancing department efficiency,
• Collaborated closely with CEO to ideate and execute strategic initiatives, resulting in 25% increase in customer retention and 15% boost in annual revenue growth. Monitored agency performance, conducted performance reviews, and implemented improvement initiatives,
• Managed projects, developed project plans, and ensured timely completion,
• Created and maintained KPIs.
• Managed purchasing, sales, marketing and customer account operations efficiently

• Led diverse team of 15 sales agents, 5 admin managers, 2 financial analysts and customer support department
• Developed and implemented standardized operating procedures (SOPs) for internal communication among employees and client interactions (customer support),
• Introduced equity-based monthly success metrics, motivating team to achieve their goals,
• Managed CRM system and troubleshooted software development issues in collaboration with engineering teams,
• Coordinated Back Office department, Recruited, trained, and coached employees, fostering high performance culture,
• Developed and implemented streamlined operational policies and procedures resulting in 30% reduction in processing time and increased overall efficiency across departments. Managed and communicated with VOIP providers, ensuring seamless telecommunication services,
• Oversaw admin department, including report management and supervision of admin employees,
• Coordinated support department for Sales and Retention team,
• Generated daily reports for retention department and managed client workflow,
• Managed CRM and integrated payment providers to support efficient operations,
• Provided support to clients and agents.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
• Trained and guided team members to maintain high productivity and performance metrics

• Managed and communicated with VOIP providers, ensuring

seamless telecommunication services.

• Oversaw the admin department, including report management

and supervision of admin employees.

• Coordinated support department for the Sales and Retention team.
• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Oversee the performance of other clerical staff
• Format information for internal and external communication – memos, emails, presentations, reports

• Generated daily reports for retention department and VoIP services.
• Managed CRM and integrated payment providers to support efficient operations.
• Provided support to clients and agents
• Helping CEO for daily tasks and informing about progress per departments.

• Provided content for clients and marketing team on daily basis
• Managed web content using CMS systems and implemented

search engine optimization strategies.

• Updated website database.
• Checking graphical content on site

• Led call center department of 4 people.
• Verified user data, provided information about services
• Maintained Call Center database
• Conducted training sessions for new employees.
• Oversaw customer service team training and development
• Developed strong relationships with customers and clients representatives to support needs and solicit feedback on service improvements.