Ariana Lopez
Monroe,NY
Summary
Self-starting Operations Manager and talented leader applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Operations Manager & Executive Assistant
Mental Health Association In Orange County Inc.
09.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Human Resources Manager
Mental Health Association In Orange County Inc.
09.2022 - 09.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Organized and led staff orientation programs and training to promote collaboration.
Human Resources Specialist
Caresphere
08.2019 - 08.2022
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
Assistant Manager
Pandora Jewelry
07.2017 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Master of Science - Psychology
Mercy University
New York, New York05.2024
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Staff Management
- Project Management
- Staff Development
- MS Office
- Strategic Planning
- HRIS Systems
- Excellent attention to detail
Timeline
Operations Manager & Executive Assistant
Mental Health Association In Orange County Inc.
09.2023 - Current
Human Resources Manager
Mental Health Association In Orange County Inc.
09.2022 - 09.2023
Human Resources Specialist
Caresphere
08.2019 - 08.2022
Assistant Manager
Pandora Jewelry
07.2017 - 07.2018
Master of Science - Psychology
Mercy University
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