Jen Roberts
Coeur D'Alene,ID
Summary
Highly organized and proactive Operations Manager with experience leading business operations, transaction coordination, listing management, marketing, and client relations for a high-producing real estate team. Proven track record of supporting the successful closing of 100+ residential transactions totaling nearly $60 million in sales volume. Skilled in developing operational systems, streamlining workflows, executing multi-channel marketing strategies, coordinating large-scale events, and delivering exceptional client experiences. Highly organized, detail-oriented, and passionate about building efficient processes that drive team success and business growth.
Overview
10
10
years of professional experience
Work History
Operations Manager & Executive Assistant
The Zach Davis Group
Hayden, ID
11.2023 - Current
- Oversee daily operations for a high-producing real estate team, managing listing coordination, transaction management, marketing, client relations, event planning, and administrative operations.
- Contributed to the successful closing of 100+ residential real estate transactions totaling nearly $60 million in sales volume.
- Manage residential listings from pre-listing through market launch, including contract preparation, MLS management, client communication, vendor coordination, photography, videography, signage, lockboxes, and marketing execution.
- Coordinate transactions from contract to close by partnering with clients, lenders, title companies, escrow officers, inspectors, appraisers, and cooperating agents to ensure timely, compliant closings.
- Develop and execute integrated marketing strategies across social media, email, print, paid advertising, SEO, and Google Business Profile while creating branded photography, copywriting, and promotional materials.
- Plan and coordinate client appreciation events, educational seminars, giveaways, community partnerships, and sponsorship opportunities to strengthen client engagement and brand visibility.
- Maintain CRM databases, automate drip campaigns, execute year-round client touchpoint strategies, and oversee ongoing client relationship management.
- Develop operational systems, workflow documentation, training manuals, and onboarding processes while managing budgets, financial tracking, QuickBooks, and team resources.
- Serve as the primary liaison between clients, vendors, and business partners while managing multiple high-priority projects with exceptional organization, attention to detail, and customer service.
Owner & Photographer
Cascadia Designed, LLC
Spokane, WA
02.2022 - Current
- Founded and manage a full-service photography business specializing in branding, lifestyle, real estate, and wedding photography, overseeing multiple client projects from consultation through final delivery.
- Manage all business operations, including scheduling, contracts, invoicing, client communications, website management, and social media marketing.
- Serve as the featured photographer for Spokane & Coeur d'Alene Real Producers Magazine and BeLocal North Idaho Magazine, delivering professional editorial and commercial photography.
Real Estate Assistant
The Bonds Realtor Duo, LLC
Spokane Valley, WA
04.2021 - 08.2023
- Assisted 100+ clients throughout the home buying, selling, and investing process across Washington and Idaho.
- Created and managed marketing content across social media, email campaigns, newsletters, print materials, photography, videography, branding, and website copy.
- Planned and coordinated client appreciation events, community events, sponsorships, and partnerships with local businesses to increase brand awareness and client engagement.
- Supported transaction coordination by processing paperwork.
- Managed CRM data, developed drip campaigns, maintained executive calendars and schedules, and provided day-to-day administrative support.
- Designed client presentations, buyer packets, marketing materials, and promotional collateral while maintaining ongoing client relationships through personalized follow-up and appreciation initiatives.
Marketing Specialist
Diedrich Marketing Strategies, LLC
Spokane, WA
01.2020 - 03.2021
- Managed digital marketing strategies for 5+ client accounts simultaneously, overseeing social media, email marketing, branding, and website projects.
- Developed engaging content through copywriting, graphic design, branding photography, video production, and strategic content calendars to strengthen brand awareness and audience engagement.
- Optimized digital content using SEO best practices, performance analytics, and market research to improve online visibility and campaign effectiveness.
- Scheduled and managed multi-platform social media campaigns while monitoring engagement, analyzing performance metrics, and implementing data-driven marketing strategies.
Processor/Receptionist/Broker Services Mgr./Broker
Windermere City Group, LLC
Spokane, WA
10.2016 - 06.2020
- Supported a brokerage of 50+ real estate agents by providing transaction processing, administrative, reception, and broker support in a fast-paced office environment.
- Processed and managed 3,000+ real estate contracts, maintaining accurate transaction files, ensuring compliance, and coordinating MLS submissions and third-party documentation.
- Managed front office operations by greeting clients, answering multi-line phones, coordinating meetings, maintaining office resources, and providing exceptional customer service.
- Assisted with agent onboarding, marketing initiatives, technology training, and brokerage operations, including email setup, signage, office systems, and collaboration on company-wide marketing campaigns.
Education
Bachelor of Arts - Interdisciplinary Studies
Eastern Washington University
Spokane, WA12-2021
Washington Real Estate Broker's License -
Rockwell Institute
Online08-2016
Associate of Arts -
Spokane Falls Community College
Spokane, WA06-2016
Skills
- Operations Management
- Project Management
- Process Improvement
- Transaction Coordination
- Listing Coordination
- Marketing Strategy
- Digital Marketing
- Social Media Management
- SEO Optimization
- CRM Management
- Event Planning
- Budget Management
- Vendor Management
- Calendar Management
- Client Relations
- Copywriting
- Content Creation
- Team Onboarding
- QuickBooks
- Google Workspace
- Microsoft Excel
Accomplishments
Academic Achievement: 2021 - Graduated with Bachelor's Degree in Interdisciplinary Studies with foci and minors in Marketing and Design with Honors, Debt-Free - Eastern Washington University.
Professional Achievement: 2020 - "Behind the Scenes All Star" - Spokane Real Producers Magazine, which showcases the top realtors within the area. Candidates must be nominated by previous Top Producer. Personal nomination by Heidi Bollum, Kendall Yards Realtor Representative.
Academic Achievement: 2018 - Dean's Scholarship - Eastern Washington University.
Personal Achievement: 2017 - Purchased first home at age 19, representing self as the agent in the transaction.
Academic Achievement: 2016 - Graduated as a Distinguished Scholar with Associate of Arts Degree & High School Diploma simultaneously - Spokane Falls Community College & Lewis and Clark High School.
Affiliations
Children's Clubhouse | Sacred Heart Hospital | July 2017 – June 2020
Children's Ministry | North Country Chapel, Southside Christian, & Summit Churches | 2011 – 2020
Windermere Community Service | Blessings Under the Bridge, Youth for Christ, Family Promise Renovations | 2016 - 2020
High School Youth Ministry Leader | Southside Christian Church | 2018
Barista | Southside Christian Church | Fall 2016 – Spring 2018
Vacation Bible School Leader | Valley Fourth Memorial Church, Southside Christian Church | July 2013 – July 2016
Child Care Volunteer | Vanessa Behan Crisis Nursery | February 2015 – August 2015
Volunteer | Santa Express – Vanessa Behan Event | December 2014 – December 2015
Timeline
Operations Manager & Executive Assistant
The Zach Davis Group
11.2023 - Current
Owner & Photographer
Cascadia Designed, LLC
02.2022 - Current
Real Estate Assistant
The Bonds Realtor Duo, LLC
04.2021 - 08.2023
Marketing Specialist
Diedrich Marketing Strategies, LLC
01.2020 - 03.2021
Processor/Receptionist/Broker Services Mgr./Broker
Windermere City Group, LLC
10.2016 - 06.2020
Bachelor of Arts - Interdisciplinary Studies
Eastern Washington University
Washington Real Estate Broker's License -
Rockwell Institute
Associate of Arts -
Spokane Falls Community College