Adriona Gilland
Sturgis,KY
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Dairy Queen Grill & Chill
04.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Criminology
Henderson Community College
Henderson, KYHigh School Diploma -
Union County High School
Morganfield, KY05.2021
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Staff Management
- Customer Relations
- Relationship Building
- Training and Development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
Certification
Certification: ServSafe
Languages
English
Timeline
General Manager
Dairy Queen Grill & Chill
04.2019 - Current
No Degree - Criminology
Henderson Community College
High School Diploma -
Union County High School
Similar Profiles
Makaylen TillisMakaylen Tillis
Cashier at Dairy Queen Grill & ChillCashier at Dairy Queen Grill & Chill
Aiden JacksonAiden Jackson
Crew Member at Dairy Queen Grill & ChillCrew Member at Dairy Queen Grill & Chill
Anthony McCarthyAnthony McCarthy
Cook at Dairy Queen Grill & ChillCook at Dairy Queen Grill & Chill
Parneet KaurParneet Kaur
Shift Manager at Dairy Queen Grill & ChillShift Manager at Dairy Queen Grill & Chill
Heather JamesonHeather Jameson
Medical Office Assistant at Deaconess Urogynocology & Pelvic RehabilitationMedical Office Assistant at Deaconess Urogynocology & Pelvic Rehabilitation