Adriunna Farmer
Memphis,TN
Summary
Dynamic administrative professional with a proven track record at Porter Leath, excelling in customer service and data entry. Skilled in maintaining confidentiality and managing office operations efficiently. Recognized for resolving customer issues with empathy, enhancing client loyalty, and ensuring seamless communication across teams. Strong problem solver committed to delivering exceptional results.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Porter Leath
Memphis, TN
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative
Arise Platform
Memphis, TN
01.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Manager
Top Priority Care Services
Memphis, TN
03.2013 - 07.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
High School Diploma -
Frayser High School
Memphis, TN05-2009
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Customer relations
- Clerical support
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Database entry
- Professional communication
Accomplishments
- Positioned as key team member to transfer [Number] [Data type] from hard copy into new digital database.
- Recognized by customers and [Job Title] for expedient and effective service.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Scheduling - Organized technician schedule for customer jobs.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
Certification
- Professional Telephone Skills Certification – Customer Service Training Institute.
- QuickBooks Certification - Intuit QuickBooks.
- Time Management Certificate Program - American Management Association (AMA).
- Child Development Associate (CDA) Certificate
Timeline
Administrative Assistant
Porter Leath
07.2023 - Current
Customer Service Representative
Arise Platform
01.2023 - 01.2025
Office Manager
Top Priority Care Services
03.2013 - 07.2023
High School Diploma -
Frayser High School