Adryanna Hickman
Oak Park,MI
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
3
3
years of professional experience
Work History
Relationship Banker
Bank of America
Bloomfield Hills, MI
02.2022 - Current
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Built long-term relationships with customers by providing personalized service and support.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
Insurance Customer Service Representative
Chrysler Dodge Jeep Ram
Detroit, MI
03.2021 - 01.2022
- Navigated computer system to look up customer information and update policies.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Assisted new policyholders with processing claims.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Investigated discrepancies between actual charges and expected premiums.
- Examined automobile policies with third-party liability, accident benefits and collision benefits.
Paralegal
Puzio Law
Southfield, MI
09.2020 - 02.2021
- Coordinated subpoena services and other support activities for legal office.
- Identified and analyzed legal documents, discoveries and contracts.
- Attended administrative hearings to provide viable information and identify additional actions needed.
- Advised clients on procedural matters related to their cases.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Organized client calendars, prepared mailings and handled high call volumes.
- Interpreted various types of legal documents including contracts and agreements.
Education
Bachelor of Arts - Communications
Oakland University
Rochester, MI12-2021
Associate of Science - Dental Assisting
Oakland Community College
Bloomfield Hills, MI06-2018
Skills
- Handling/ Executing Company Policies And Procedures
- Account Audits
- Financial Advising
- Financial Planning
- Relationship Building and Management
- Community Relations
- Customer Service
- Remote Support
- Product Troubleshooting
- Complaint Resolution
References
References available upon request.
Timeline
Relationship Banker
Bank of America
02.2022 - Current
Insurance Customer Service Representative
Chrysler Dodge Jeep Ram
03.2021 - 01.2022
Paralegal
Puzio Law
09.2020 - 02.2021
Bachelor of Arts - Communications
Oakland University
Associate of Science - Dental Assisting
Oakland Community College