Adwoa Boateng
Kingwood,TX
Summary
With 8 years of experience in warehouse distribution centers, I have honed my skills as a warehouse associate and developed exceptional customer service abilities. Throughout my tenure, I have cultivated patience and utilized my characteristic traits to excel in my work. I am known for my responsibility, reliability, and strong work ethic. As a dependable team member, I am always willing to lend a helping hand whenever needed.
Overview
21
21
years of professional experience
Work History
Aircraft Cabin Cleaner
G2 Secured Staff
08.2023 - 08.2024
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
- Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
- Maximized efficiency by adhering to assigned work schedules and prioritizing tasks based on aircraft turnaround times.
- Ensured passenger satisfaction through detailed attention to seat pockets, tray tables, and overhead compartments.
- Upheld customer experience standards with prompt removal of leftover food items and restocking essential supplies.
- Collaborated effectively with cross-functional teams such as ground crew, maintenance staff, and flight attendants to prepare aircrafts for departure swiftly.
- Demonstrated adaptability by quickly adjusting to changing work schedules due to unpredictable flight delays or cancellations.
- Continuously improved personal performance by actively seeking feedback from supervisors and colleagues.
- Supported airline reputation for excellence by delivering consistently spotless cabins in preparation for boarding.
- Met strict safety standards through appropriate use of chemical agents and adherence to regulatory guidelines.
- Promoted a positive image of the airline with professional appearance and interactions during cabin inspections.
- Contributed to environmental sustainability efforts by using eco-friendly cleaning products and properly recycling materials when required.
- Streamlined cleaning processes through effective communication with team members and supervisors.
- Managed inventory levels of cleaning supplies efficiently, promptly notifying management when supplies needed replenishment.
- Displayed excellent time management skills by completing tasks within allocated timeframes, even when facing unexpected challenges.
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
Food Preparation Worker
Newrest
04.2021 - 09.2021
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Followed food safety practices and sanitation guidelines.
Warehouse Agent
Worldwide Flight Services
01.2020 - 03.2020
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
- Affixed accurate labels to customer packages to prevent unnecessary delays.
- Staged products between receiving, storage and shipping areas to accurately transfer items.
- Effectively communicated with all levels of staff and management.
- Safely operated pallet jacks and forklift equipment to move items to and from different warehouse locations.
- Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
- Accurately staged and sorted products for loading.
- Unloaded cargo with forklift, maintaining clean, safe and organized warehouse areas.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Implemented a cross-training program to increase workforce flexibility and business continuity in the event of employee absences or turnover.
- Assisted in training new employees on warehouse processes and safety protocols for smooth onboarding.
- Proactively identified and resolved potential bottlenecks in the warehouse workflow, ensuring smooth operations during peak periods.
- Coordinated shipment scheduling with carriers to ensure timely delivery of products to customers while minimizing transportation costs.
- Collaborated with team members to meet deadlines and complete tasks in a timely manner.
- Operated various types of material handling equipment safely and efficiently, reducing manual labor requirements.
- Maintained a clean and organized warehouse, allowing for efficient product retrieval and storage.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Sales Associate/Associate Cashier
Dillard's
01.2020 - 01.2020
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Prepared cash deposits up to $1800 with zero discrepancies.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Educated customers on product and service offerings.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Order Fulfilment
Macy's
11.2019 - 01.2020
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- .
- Packaged items with appropriate materials to prevent damage during shipping.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
- Collaborated with cross-functional teams to resolve inventory-related issues impacting order fulfilment and customer satisfaction.
Newspaper Delivery Person
Vishsharika Distribution
06.2011 - 11.2018
- Coordinated with Manager to get delivery route information and changes.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Drove up to 40 miles daily using personal vehicle to deliver News papers.
- Prepared and delivered news papers, with excellent customer service.
- Maintained a zero to .05% complaint ratio per three month period
Picker
Amazon
03.2017 - 02.2018
- Selected items from bins, scanned tags with tracker and loaded onto cart.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated scanner tracking system to view open orders and review directions to storage locations.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
- Selected products and items from shelves and pallets for customer orders.
- Limited damage to products and orders by using care when choosing items.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Pulled orders quickly to maintain demanding productivity goals.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Followed safety protocols and procedures to minimize workplace accidents.
- Followed orders precisely for correct items, sizes and quantities.
Stocker
Walmart
05.2016 - 11.2016
- Removed debris from aisles to avoid blocking customers or adding any safety concerns.
- Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
- Checked shelves to ensure adequate stock.
- Counted and stocked merchandise as specified by inventory control log.
- Monitored the work space to ensure that it was neat, orderly and safe.
- Properly disposed of debris and box packaging.
- Stocked and rotated products, supplies and paper goods.
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
Newspaper Carrier
Houston Chronicle
12.2009 - 06.2011
- Studied traffic and weather conditions to determine most efficient routes for over 375 daily deliveries.
- Streamlined delivery procedures by organizing loads, updating routes and staying up to date with customer specifications.
- Received shipments of newspapers, sorted, assembled and bagged items and prepared deliveries.
- Stayed up to date on inventories, supplies and customer orders.
- Monitored daily and long-term routes for weather, traffic and other conditions.
- Contributed to team success by covering additional routes when necessary, ensuring uninterrupted service for customers.
Care Giver
Sunrise Assisted Living
02.2004 - 04.2008
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Accra High School
1987
Skills
- Customer service-oriented
- Packaging orders
- Safe driver
- CPR certified
- Motivated self-starter
- First aid certified
- Ground instruction
- Verifying orders
- Strong work ethic
- Reliability and punctuality
- Adherence to safety regulations
- Maintaining confidentiality
- Professional appearance
- Detail-oriented
- Self motivation
- Task prioritization
Education and Training
Yes,highSchool,Ghana West Africa
Languages
English
Timeline
Aircraft Cabin Cleaner
G2 Secured Staff
08.2023 - 08.2024
Food Preparation Worker
Newrest
04.2021 - 09.2021
Warehouse Agent
Worldwide Flight Services
01.2020 - 03.2020
Sales Associate/Associate Cashier
Dillard's
01.2020 - 01.2020
Order Fulfilment
Macy's
11.2019 - 01.2020
Picker
Amazon
03.2017 - 02.2018
Stocker
Walmart
05.2016 - 11.2016
Newspaper Delivery Person
Vishsharika Distribution
06.2011 - 11.2018
Newspaper Carrier
Houston Chronicle
12.2009 - 06.2011
Care Giver
Sunrise Assisted Living
02.2004 - 04.2008
Accra High School