Adyson Galas
Chicopee,MA
Summary
Organized and detail-oriented Teller with exposure to cash handling and 5+ years of customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
4
4
years of professional experience
Work History
Teller
Polish National Credit Union
2023.04 - Current
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Directed specific questions to appropriate branch personnel.
- Adhered to financial services security and audit procedures.
- Built and maintained client relationships through quality, personalized interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
Universal Banker
Freedom Credit Union
2022.06 - 2023.03
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Shift Lead
Dunkin Dounts
2020.08 - 2022.06
- Delivered superior training and leadership.
- Maintained safe working environment by observing safety procedures, policies and regulations as well as enforcing these policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Working Towards Associate's Degree - Accounting
Holyoke Community College
Holyoke, MA05.2024
High School Diploma -
Chicopee High School
Chicopee, MA06.2021
Skills
- Safety processes and procedures.
- Strong verbal and written communication.
- Complaint resolution.
- Critical Thinking.
- Problem-Solving.
- Task Concentration.
Volunteer with Fun & Fitness
As a volunteer with Fun & Fitness, I assist adults with special needs on outings such as MLB games/concerts/etc. These individuals are those who do not get opportunities like this elsewhere and are able to get out of the house practicing social skills, while us volunteers make it easy for them to enjoy.
Timeline
Teller
Polish National Credit Union
2023.04 - Current
Universal Banker
Freedom Credit Union
2022.06 - 2023.03
Shift Lead
Dunkin Dounts
2020.08 - 2022.06
Working Towards Associate's Degree - Accounting
Holyoke Community College
High School Diploma -
Chicopee High School
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