Alan Aguiar
Santa Barbara,CA
Summary
Resourceful and results-driven professional with over 10 years of experience in high-volume, customer-facing roles. Proven ability to optimize workflows, enhance team efficiency, and deliver exceptional service. Adapt at leveraging problem-solving skills to improve operations while continuously learning and implementing new tools and processes. Recognized for contributing to team success and taking initiative in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
Santa Barbara, CA
08.2023 - 06.2026
- Processed daily transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained detailed records of customer interactions and transactions.
- Trained new staff on operational procedures and compliance standards.
- Implemented process improvements to enhance transaction speed and accuracy.
- Analyzed customer feedback to identify areas for service enhancement.
- Mentored junior tellers to develop skills in customer service and sales techniques.
- Collaborated with management to streamline branch operations and improve workflows.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Assistant Manager
Rustys Pizza Parlor
Santa Barbara, California
04.2021 - 02.2025
- Assisted and accommodated large reservations for party rooms.
- connected and personalized customers/regulars
- Trained staff on food safety and customer service protocols.
- Assisted in inventory management and stock replenishment processes.
- Implemented strategies to enhance customer satisfaction and dining experience.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer through careful handling of cash and receipts.
Team Member
Chic-Fil-A
Santa Barbara
04.2021 - 08.2023
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to ensure efficient order fulfillment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in training new employees on operational procedures.
- Implemented safety protocols to maintain a secure work environment.
Closing Supervisor
SUBWAY®Restaurants
Isla vista
01.2018 - 08.2023
- Supervised closing procedures to ensure compliance with operational standards.
- Trained staff on efficient closing techniques and safety protocols.
- Ensured cleanliness and organization of the restaurant before closing.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Science - Economics/finance in Progress
Santa Barbara City College
Santa Barbara, CA05.2030
Skills
- Facilitated customer interactions to cultivate positive experiences
- Conducted financial analyses to inform decision-making processes
- Managed data records to streamline operational workflows
- Oversaw cash handling procedures to uphold accuracy
- Fostered teamwork to drive collective success in projects
- Mediated conflicts to maintain a harmonious work environment
- Crafted effective sales strategies to enhance revenue generation
- Optimized time management to increase overall productivity
- Implemented fraud detection measures to safeguard assets
- Leveraged banking knowledge to enhance client services
- Utilized bilingual skills in Spanish to broaden client engagement
- Demonstrated resilience in fast-paced work settings
- Promoted a culture of professionalism and respect in service
- Goal-oriented focus
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
08.2023 - 06.2026
Team Member
Chic-Fil-A
04.2021 - 08.2023
Assistant Manager
Rustys Pizza Parlor
04.2021 - 02.2025
Closing Supervisor
SUBWAY®Restaurants
01.2018 - 08.2023
Associate of Science - Economics/finance in Progress
Santa Barbara City College