Alina Tate
Houston,TX
Summary
A seasoned Lead Vault Teller with a proven track record excel in enhancing operational efficiencies and customer satisfaction. Skilled in schedule development and exceptional customer service, successfully implemented policies that improved workflow accuracy. Leadership ensures compliance with banking standards, fostering a productive and secure work environment. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
3
3
years of professional experience
Work History
Teller
Comerica Bank
Houston, TX
12.2014 - 08.2017
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Assisted customers with opening new accounts or closing existing ones as needed.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
High School Diploma -
John McDonough High School
New Orleans, LA05-1982
Skills
- Schedule development
- Processes and procedures
- Policy enforcement
- [Software] experience
- Customer service
- Industrial hygiene
References
References available upon request.
Timeline
Teller
Comerica Bank
12.2014 - 08.2017
High School Diploma -
John McDonough High School