Joedi Baker
Norristown,PA
Summary
Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.
Overview
11
11
years of professional experience
Work History
Lead Teller
KeyBank
11.2019 - Current
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Introduced customers to other bank team members to help meet financial needs.
- Excellent customer service skills, ensuring prompt and friendly assistance to clients
- Familiarity with banking procedures, including verifying documents and promoting additional financial products.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Handled various accounting transactions.
Shift Supervisor
Wendys Restaurant
07.2016 - 11.2019
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Participated in recruitment efforts for new hires, contributing valuable input on candidate selection based on skills assessments and team fit considerations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Caregiver
Synergy Home Care, Home Health Care
03.2013 - 09.2015
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Phoenixville High School
Skills
- Cash handling expertise
- Vault Monitoring
- Coaching and Mentoring
- Financial Analysis
- Personal Care Worker
- Decision-Making
- Schedule development
- Management information systems
- Paperwork Processing
- Account updating
Timeline
Lead Teller
KeyBank
11.2019 - Current
Shift Supervisor
Wendys Restaurant
07.2016 - 11.2019
Caregiver
Synergy Home Care, Home Health Care
03.2013 - 09.2015
Phoenixville High School