Valeria Martinez
Laredo,TX
Summary
Dynamic banking professional with extensive experience at Laredo Federal Credit Union, excelling in cash handling accuracy and customer relationship management. Proven track record in mentoring teams and enhancing service standards, while demonstrating strong problem-solving abilities. Committed to operational efficiency and fostering positive client interactions in a fast-paced environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Lead position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Lead Teller
Laredo Federal Credit Union
09.2022 - 06.2025
- Supervised daily cash operations, ensuring compliance with financial regulations and internal policies.
- Mentored and trained junior tellers, enhancing team performance and customer service standards.
- Streamlined transaction processes, improving efficiency in cash handling and customer interactions.
- Conducted regular audits of cash drawers, maintaining accuracy and integrity of financial records.
- Resolved customer inquiries and issues, fostering positive relationships and promoting retention.
- Collaborated with management to identify workflow improvements, driving operational effectiveness.
- Assisted in developing training materials for staff on customer service best practices and compliance standards.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Answered inquiries regarding checking and savings accounts and other related products.
- Received car loan, home loan, and other payments and posted to accounts.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
Teller
IBC Bank
05.2020 - 02.2021
- Processed customer transactions accurately and efficiently, ensuring adherence to banking policies.
- Assisted customers with account inquiries, enhancing service satisfaction through effective communication.
- Balanced cash drawer daily, maintaining accuracy in cash handling and minimizing discrepancies.
- Collaborated with team members to streamline operational workflows, improving overall efficiency.
- Educated customers on banking products and services, promoting financial literacy within the community.
- Trained new tellers on operational processes and customer service best practices, fostering a collaborative environment.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Monitored compliance with regulatory requirements, ensuring all procedures followed industry standards.
Shelf Stacker
Walmart
04.2018 - 04.2020
- Organized and stocked shelves to optimize product visibility and accessibility.
- Assisted in inventory management by accurately tracking stock levels and replenishing items as needed.
- Collaborated with team members to maintain a clean and orderly workspace, ensuring safety compliance.
- Implemented efficient restocking processes to minimize downtime during peak hours.
- Monitored expiration dates and rotated stock to reduce waste and enhance freshness of products.
Cashier
Wingstop Restaurant
02.2015 - 03.2017
- Processed customer transactions accurately, ensuring efficient checkout experience.
- Managed cash register operations, balancing drawers at shift end to maintain accuracy.
- Assisted customers with menu inquiries, enhancing overall dining experience and satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery and service efficiency.
- Trained new cashiers on point-of-sale systems and customer service protocols.
Education
Nixon High School
Laredo TXSkills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Transactions processing
- Goal oriented
- Cash counting
- Trustworthy and honest
- Verbal and written communication
- Vault security
- Decision-making
- Team collaboration and leadership
- Problem resolution
- Relationship building
- Cash handling expertise
- Cash handling accuracy
- Transaction overrides
- Customer relationship management
- Training and development
- Analytical thinking
- Team development
- Staff management
- Staff training
- 10-key data entry
- Transaction processing
- Business development
- Spanish & English fluency
- 10-key touch
- Partner referrals
- Check verification
- Check cashing
- Teamwork
- Teamwork and collaboration
- Honest and dependable
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Reliable and responsible
- Time management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lead Teller
Laredo Federal Credit Union
09.2022 - 06.2025
Teller
IBC Bank
05.2020 - 02.2021
Shelf Stacker
Walmart
04.2018 - 04.2020
Cashier
Wingstop Restaurant
02.2015 - 03.2017
Nixon High School
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