Nicole Rollo
Westminster,CO
Summary
Customer- and results-focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Supports organizational goals and objectives by managing individual workload and coordinating with the team while under pressure of time and urgency of tasks. Highly awarded in numerous positions based on on-the-job proficiency. Fluent in French, German and Tagalog languages.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Logistics Coordinator/Customer Service
ACH Foam Technologies/Atlas Molded Products
Denver, CO
04.2019 - 12.2021
- Scheduled incoming orders for shipping and manufacturing
- Answered phones and provided all requested information to existing and potential customers
- Created cut sheets/work orders for manufacturing to fulfill customer orders
- Managed filing system for shipping office
- Provided documents to A/R for timely invoicing
- Decreased 'lost document' search times by 80% by creating a new tracking system that captures all details and images of paperwork presented to A/R
- Filled in as Customer Service/Inside Sales Representative when business levels raised needs for more help
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Reported customer feedback to management.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,
- Developed and deployed strategies to save time and expenses associated with goods movements.
Operations Assistant/Logistics Coordinator
Appion, Inc
Englewood, CO
05.2016 - 03.2017
- Answered approximately 25 - 40 calls each day and assisted customers with technical questions and various other requests
- Assisted with invoicing, RGA's, and shipping out to customers in urgent need of material or parts
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Verified accurate account invoicing through collaboration with accounting department.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Reported customer feedback to management.
- Tracked orders and notified customers of status or potential delays.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
Logistics Export Specialist
UPS Forwarding
Aurora, CO
06.2014 - 03.2015
- Responsible for a variety of freight exports including hazardous materials, oversized or overweight shipments, Carnet, and general merchandise.
- Confirmed all shipments have been either shipped within 24-hours or placed on proper hold, placing notification in system and contacting shipper.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Followed requirements and regulations for dangerous goods handling.
- Verified shipments against documents to maintain accuracy.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Administrative Assistant III, WQCD
Colorado Department of Public Health and Environment
Denver, CO
10.2009 - 04.2014
- Processed pay requisitions submitted for loans and grants from entities throughout Colorado
- Created reports to track payments and balances and handled database administration to store vital information including all loan and grant information
- Supported needs and requests of multi-faceted team of 20+ direct members plus 100+ employees throughout multiple state departments
- Ensured compliance with Water Quality Control Commission and Legislature policy by reviewing change orders for accuracy and validity related to project and contractual agreements
- Responsible for variety of administrative duties including management of 50+ calendars within division
- Answered main phone line providing information and answer to customer questions or directing individuals to appropriate area
- Awarded three "On-the-Spot" awards from coworkers for assistance provided by going above and beyond normal duty
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
International Order Service Agent
Avaya Inc
Westminster, CO
08.2000 - 01.2009
- Accurately processed and tracked orders for telephonic equipment, expediting urgent shipments, resolving issues, processing claims and returns and closing out orders - working with Fortune 500 clients
- Provided comprehensive analysis of stock requirements to find shortages and alert customers of delays
- Reduced number of fields from 22 to 15 with UPS shipping spreadsheet
- Documented key processes by creating step-by-step user manual on international order management for Europe, Middle East and Africa (EMEA) team
- Served as liaison between customer and shipper to resolve issues and investigate status of shipping and pending orders
- Recipient of "Customer Driven Excellence" award
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
- Managed timely and effective replacement of damaged or missing products.
Education
Master of Science - International Business
University of Colorado
Denver, COBachelor of Science - International Business
University of Colorado
Denver, COSkills
- Subcontractor Management
- Cost Reduction
- Life Cycle Cost Analysis
- Schedule Coordination
- Customer Needs Assessment
- Logistics Process Improvement
- Verbal and Written Communication
- Problem Solving
- Administrative Management
Websites
Certification
Microsoft Office Suite, Adobe (Professional and Reader), Oracle, SAP NetSuite, PeopleSoft, Kronos, ADP
Affiliations
Volunteer - Alice 105.9 36-Hours for Kids
Volunteer - Mile High Humane Society
Participant - Susan G. Komen Race for the Cure
Timeline
Logistics Coordinator/Customer Service
ACH Foam Technologies/Atlas Molded Products
04.2019 - 12.2021
Operations Assistant/Logistics Coordinator
Appion, Inc
05.2016 - 03.2017
Logistics Export Specialist
UPS Forwarding
06.2014 - 03.2015
Administrative Assistant III, WQCD
Colorado Department of Public Health and Environment
10.2009 - 04.2014
International Order Service Agent
Avaya Inc
08.2000 - 01.2009
Master of Science - International Business
University of Colorado
Bachelor of Science - International Business
University of Colorado