Rhonda Dreiling
Palm Coast,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Entered customers order in a timely manner to meet all deadlines. Answered incoming calls and directed the customer to the right department.
Have cashier experience from working at Kmart.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Old Castle Building Envelope
Denver, Colorado
07.2016 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Entered customer's orders by email or fax.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Mapleton High School
Denver, Colorado05-1984
Skills
- Data Entry
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- Ten key by touch
- Customer Service
- Retail and wholesale experience
References
Eileen Rutledge
303-557-8543
Mickey Jacobs
720-530-8782
Timeline
Customer Service Representative
Old Castle Building Envelope
07.2016 - 07.2024
High School Diploma -
Mapleton High School
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