Michael Walker
Decatur,IL
Summary
Experienced with providing high-level consulting services that drive business transformation. Utilizes strategic insights and detailed analysis to support client objectives and implement effective solutions. Strong understanding of managing client relationships and delivering measurable results.
Overview
10
10
years of professional experience
Work History
Senior Consultant 2-Applications Consultant 2
Capgemini
Chicago, IL
02.2022 - Current
- Provide Technical support as administrator for Teamcenter application servers for updating and maintenance.
- GTAC work with IR experience
- Train fellow admins in Workflow, Teamcenter, and Server support.
- Perform successful deployments of updates for Siemens Teamcenter Engineering, iPem & Creo software on a strictly scheduled timeline.
- Manage and update Identify Item Master program used for locating engineering data and database items across all Teamcenter sites.
- Cultivated strong business relationships with clients to drive better performance for business products.
- Scheduled and sent outage notifications for monthly updates for Teamcenter & Active Workspace application servers.
- Support clients via Service Now ticket system under strict SLA guidelines.
- Provide daily routine checks for servers via Nagios monitoring system.
- Assigned DBA role to administer access and privileges to users.
- Knowledge of Oracle DB query work for database needs.
Application Lead Analyst
Accenture
San Antonio, TX
01.2020 - 02.2022
- Provide Technical support as administrator for Teamcenter application servers for updating and maintenance.
- Perform successful deployments of updates for Siemens Teamcenter Engineering, iPem & Creo software on a strictly scheduled timeline.
- Manage and update Identify Item Master program used for locating engineering data and database items across all Teamcenter sites.
- Cultivated strong business relationships with clients to drive better performance for business products.
- Scheduled and sent outage notifications for monthly updates for Teamcenter & Active Workspace application servers.
- Support clients via Service Now ticket system under strict SLA guidelines.
- Provide daily routine checks for servers via Nagios monitoring system.
- Assigned DBA role to administer access and privileges to users.
- Knowledge of Oracle DB query work for database needs.
I.T. Analyst
BeForward
Indianapolis, IN
01.2016 - 01.2020
- Provided technical support as administrator for Teamcenter application servers for updating and maintenance.
- Scheduled and sent outage notifications for monthly updates for Teamcenter & Active Workspace application servers.
- Managed and updated Identify Item Master program used for locating engineering data and database items.
- Cultivated strong business relationships with client to drive better performance for business products.
Education
Bachelor of Science - Computer And Information Systems
Kaplan University
Davenport, IA01-2010
Skills
- Software implementation
- Digital transformation
- Teamwork mindset
- Human resources management
- Problem-solving
- Client relationships
- Best practices implementation
- Issue resolution
- Client engagement
- MS office
- Attention to detail
- Integrity and honesty
Timeline
Senior Consultant 2-Applications Consultant 2
Capgemini
02.2022 - Current
Application Lead Analyst
Accenture
01.2020 - 02.2022
I.T. Analyst
BeForward
01.2016 - 01.2020
Bachelor of Science - Computer And Information Systems
Kaplan University