Aeemal Safi
8059 Ashland Ave APT 7 Manassas,VA
Summary
A+ certified IT professional with customer service and technical support skills. Experienced in IT system installation, maintenance, and repair. Looking for a position to apply my IT expertise and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
IT Technician
AWS
Sterling, VA
11.2021 - Current
- Manage client and staff tickets
- Secure data center facilities and equipment by dispatching officers to alarms
- Monitor and control data center systems and equipment with computerized tools
- Analyze data from various sources to solve problems
- Record data to document operations, maintenance and performance
- Coordinate activities and troubleshoot problems with other operators, managers and emergency responders
- Follow protocols and procedures to comply with safety and quality standards
- Work with critical thinking, attention to detail, flexibility and multi-tasking skills in a fast-paced and dynamic environment
Distance Assistant
Amazon
Houston, TX
07.2020 - 11.2021
- Applied AI and ML techniques to monitor and enforce social distancing at fulfillment center
- Ensured the safety of employees and customers by adhering to COVID-19 guidelines and measures
- Enhanced the performance of the Distance Assistant system and provided feedback to the team
- Prevented COVID-19 outbreaks by directing associates to the test center
- Demonstrated skills in AI, ML, communication, leadership, and problem-solving.
IT Technician
ITRenew Inc.
Sterling, VA
01.2019 - 06.2020
- Performed hardware inspection and data sanitization for server components.
- Disassembled servers and examined the RAM and CPU modules for quality assurance.
- Wiped and formatted the SSD and HDD drives to ensure data security and compliance.
Store Manager
Metro by T-Mobile
Houston, TX
12.2015 - 12.2018
- Oversaw a Metro by T-Mobile store and sold T-Mobile wireless products and services
- Coached and led a sales team, resolved customer issues, and recruited and trained new staff
- Controlled inventory, merchandising, and product flow, and adhered to company and legal standards
- Evaluated store data and reports, and fostered stakeholder relationships
Education
Associate of Applied Science - Information Technology and Cloud Computing
Northern Virginia Community College
Manassas, VA2023
CompTIA A+ - IT - Hardware and Networking Certification
Northern Virginia Community College
Reston, VA11.2022
Diploma - Business Administration
Kardan University
Kabul, AFG04.2010
Skills
Technical Skills
Computer configurations
Help desk support
Computer diagnostics
Hardware and software configuration
Soft Skills
Customer service
Communication
Teamwork
Attention to detail
Timeline
IT Technician
AWS
11.2021 - Current
Distance Assistant
Amazon
07.2020 - 11.2021
IT Technician
ITRenew Inc.
01.2019 - 06.2020
Store Manager
Metro by T-Mobile
12.2015 - 12.2018
Associate of Applied Science - Information Technology and Cloud Computing
Northern Virginia Community College
CompTIA A+ - IT - Hardware and Networking Certification
Northern Virginia Community College
Diploma - Business Administration
Kardan University
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