Aeleen Diaz-Zambrano
Norcross,GA
Summary
Dedicated college student with a passion for learning and commitment to academic excellence. Proficient in time management, collaboration, and problem-solving. Thrives in dynamic academic environments and eager to contribute skills and enthusiasm to diverse projects and opportunities.
Overview
4
4
years of professional experience
Work History
Waitress
El Paso Taco & Tequilas Bar
Lilburn, GA
03.2024 - 09.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
Supervisor
Kroger
Snellville, Georgia
09.2022 - 04.2024
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Coached staff members to develop long-term career goals.
Cashier
Kroger
Snellville, GA
08.2021 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
Infant Nanny
Meryeth Fonseca
Lilburn, GA
12.2020 - 08.2021
- Monitored the infant's daily activities such as eating, sleeping patterns, hygiene habits.
- Assisted parents in establishing and maintaining routines for the infant, including feeding, bathing, and bedtime.
- Changed diapers regularly and provided proper diapering techniques to ensure safety of the infant.
- Maintaining a positive attitude while being patient and understanding with the children.
Education
High School Diploma -
Shiloh High School
Snellville, GA05-2023
Associate of Science - Dental Hygiene
Georgia State University
Atlanta, GASkills
- Responsible and Dependable
- Hardworking and Responsible
- Friendly Communication
- Strong written communication
- Team Leadership and Coordination
- Perform well in high-demand, fast-paced environments
- Fast and Efficient
- Bilingual in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Waitress
El Paso Taco & Tequilas Bar
03.2024 - 09.2024
Supervisor
Kroger
09.2022 - 04.2024
Cashier
Kroger
08.2021 - 04.2024
Infant Nanny
Meryeth Fonseca
12.2020 - 08.2021
High School Diploma -
Shiloh High School
Associate of Science - Dental Hygiene
Georgia State University
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