Aelita Mashtakova
Key West,FL
Summary
Friendly and outgoing with passion for creating memorable dining experiences and ensuring customer satisfaction. Understands importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills. Committed to contributing to positive dining atmosphere and enhancing guest experiences.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Beans Too LLC/ Bob"s on Margaret
01.2024 - 05.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu items and service protocols.
- Managed multiple tables efficiently while maintaining attention to detail,
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Worked with POS system (Micros) to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Barista/Wine Server/Sales Associate
Funky Rooster Coffee House and Wine Bar
05.2022 - Current
- Prepared high-quality coffee beverages, ensuring consistency and customer satisfaction.
- Provided exceptional wine service, enhancing guest experiences through knowledgeable recommendations.
- Prepared charcuterie boards and light food items with refined presentation.
- Trained new baristas on beverage preparation and customer service standards.
- Developed seasonal drink menus, enhancing customer engagement and sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Used POS(Square) system to accurately enter orders and process payments.
Fashion Model
Major Models
04.2023 - Current
- Collaborated with photographers to create compelling visual narratives for brand campaigns.
- Optimized shoot preparation process by working closely with stylists, makeup artists, and other team members to ensure cohesive final looks.
- Adapted quickly to various styling requests, showcasing versatility across different fashion genres.
- Contributed to the success of marketing campaigns by effectively conveying key messages through body language and facial expressions.
- Boosted client confidence in product lines through persuasive live demonstration performances at trade shows and promotional events.
- Adapted to various styling requirements for editorial shoots, runway shows, and advertising campaigns.
- Served as a brand ambassador at special events or product launches by engaging with consumers and showcasing products.
- Participated in commercial campaigns for major brands, boosting product awareness and consumer engagement.
- Received positive reviews from clients, photographers, and designers for professionalism, work ethic, and adaptability in various settings.
Server
Parrot Key Hotel & Villas
01.2024 - 05.2024
- Delivered exceptional customer service by efficiently taking and processing breakfast orders.
- Collaborated with kitchen staff to streamline food preparation processes.
- Handled cash register operations, processing payments accurately and efficiently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS (Squirrel) system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Restaurant Hostess
Seven Fish
11.2022 - 03.2023
- Greeted and seated guests, ensuring exceptional first impressions and customer satisfaction.
- Managed reservation system, optimizing table turnover and enhancing guest experience.
- Coordinated with kitchen staff to ensure timely service during peak hours.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and repeat visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Fundamentals of Bartending
Elite Bartending School Florida Keys
Florida City, FL06-2024
Bachelor of Science - Senior Nurse
Lʹvivsʹka Medychna Akademiya Imeni Andreya Krupynsʹkoho
UkraineBachelor of Science - Psychology
Ternopil Volodymyr Hnatiuk National Pedagogical University
Ukraine01-2015
Skills
- Fine-dining service
- Multi-cource service & etiquette
- Bartending &Wine knowledge
- Upselling & pairing recommendations
- Coffee preparation & barista service
- POS systems (Micros,Squirrel,Square, Lightspeed)
- Professional appearance & presentation
- Excellent teamwork & multitasking
- Strong intuition with guests & attention to details
- Time management
- Professional under pressure
- Friendly and outgoing
Languages
English
Ukrainian
Polish
Russian
Italian
Timeline
Server/Bartender
Beans Too LLC/ Bob"s on Margaret
01.2024 - 05.2025
Server
Parrot Key Hotel & Villas
01.2024 - 05.2024
Fashion Model
Major Models
04.2023 - Current
Restaurant Hostess
Seven Fish
11.2022 - 03.2023
Barista/Wine Server/Sales Associate
Funky Rooster Coffee House and Wine Bar
05.2022 - Current
Bachelor of Science - Fundamentals of Bartending
Elite Bartending School Florida Keys
Bachelor of Science - Senior Nurse
Lʹvivsʹka Medychna Akademiya Imeni Andreya Krupynsʹkoho
Bachelor of Science - Psychology
Ternopil Volodymyr Hnatiuk National Pedagogical University