Britney Saenz

Maintained high service standards during peak hours with up to 300 covers nightly.

Drove $1,300–$2,200 in sales per shift through attentive service and strategic recommendations.

Refined fine-dining service techniques, including meal coursing and table standards.

Developed extensive knowledge of menu items and wine pairings to enhance guest experience.

• Enhanced overall guest satisfaction ratings by delivering exceptional service aligned with Marriott standards.
• Built strong relationships with elite Marriott Bonvoy members by providing personalized high-touch service in executive lounge.
• Increased food and beverage satisfaction scores by 8.4% through proactive guest engagement.
• Maintained luxury-level presentation and cleanliness standards to meet JW Marriott brand requirements.

• Bartended large-scale nightlife events and private buyouts, serving over 200 guests efficiently.
• Provided premium cocktail service at Birdies Bar, ensuring timely guest orders and a seamless experience.
• Delivered exceptional food and beverage service in luxury hotel, enhancing guest satisfaction under pressure.
• Demonstrated extensive menu knowledge and wine pairings while prioritizing allergy awareness and maintaining organized workstations.