Aemilia Desy
Summary
Client-focused hospitality and sales professional with experience delivering elevated customer experiences in fast-paced service environments. Skilled in relationship building, consultative sales, team leadership, and creating welcoming, high-quality environments that encourage customer loyalty and repeat business. Combines a creative background in visual arts with strong interpersonal communication, attention to detail, and a polished, professional approach to customer engagement.
Overview
6
6
years of professional experience
Work History
Bartender
Wrigley's Billiards and Brew
El Paso, Texas
11.2025 - 05.2026
- Delivered personalized, high-quality guest experiences in a fast-paced hospitality environment while maintaining polished service standards and building strong customer relationships.
- Built rapport with customers through attentive communication, personalized recommendations, and consistent professionalism, contributing to repeat business and customer loyalty.
- Supported team performance during high-volume shifts by maintaining organization, resolving customer concerns professionally, and helping to create a welcoming and refined atmosphere.
- Applied consultative sales techniques and product knowledge to recommend beverages tailored to guest preferences, while enhancing the overall customer experience.
Assistant General Manager
Happy's Irish Pub
Fort Bliss, Texas
04.2022 - 11.2025
- Assisted in overseeing daily front-of-house operations while helping to maintain high standards of customer service, professionalism, and team performance in a fast-paced hospitality environment.
- Fostered a customer-focused atmosphere by professionally resolving guest concerns, building strong relationships with regular clientele, and ensuring a consistently positive guest experience.
- Supported hiring, onboarding, and mentoring of staff members while reinforcing teamwork, accountability, and polished customer interactions.
- Coordinated shift execution and team workflow to maintain efficient operations, strong communication, and high-quality service standards during busy operating hours.
- Assisted with inventory organization, presentation standards, and operational responsibilities to support a clean, welcoming, and visually organized environment.
Retail Sales Associate
Yankee Spirits
Sturbridge, MA
09.2020 - 04.2021
- Delivered customer-focused retail support by recommending wine, beer, and spirits selections based on customer preferences, while providing attentive and personalized service.
- Developed strong product knowledge to support consultative sales, and create a welcoming shopping experience tailored to individual customer needs.
- Assisted with merchandising, inventory management, stocking, and maintaining organized, visually appealing product displays.
- Built positive relationships with repeat customers through professional communication, reliability, and personalized recommendations that encouraged customer loyalty.
- Supported daily retail operations in a fast-paced environment, while maintaining presentation standards and attention to detail throughout the sales floor.
Education
Bachelor of Arts - Studio Arts
Framingham State University
Framingham, MA05-2020
Skills
- Luxury Customer Service and Client Relations
- Consultative Sales and Personalized Recommendations
- Relationship Building and Customer Retention
- Team Leadership and Staff Support
- Conflict Resolution and Professional Communication
- Visual Presentation and Creative Design Awareness
- Upselling and Customer Engagement
- Inventory Management and Retail Operations
- Attention to Detail and Quality Standards
- Collaborative Teamwork and Interpersonal Skills
Timeline
Bartender
Wrigley's Billiards and Brew
11.2025 - 05.2026
Assistant General Manager
Happy's Irish Pub
04.2022 - 11.2025
Retail Sales Associate
Yankee Spirits
09.2020 - 04.2021
Bachelor of Arts - Studio Arts
Framingham State University