Aereus East
Bellville,USA
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
7
7
years of professional experience
Work History
Home Health Care Aide
SEGNIK HEALTHCARE SERVICES
Waller, TX
- Current
- Tracked and reported clients' progress based on observations and conversations.
- Provided entertainment and companionship through conversation, reading, and board games.
- Collected specimens such as urine samples for lab testing upon request from physician.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Documented care provided and submitted notes to supervisor.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Mentor
Bluebonnet Haven, LLC
Brenham, TX
09.2022 - 07.2023
- Helped you to gain independence and quality of life through company services
- Wrote reports detailing support and service provided throughout each shift
- Provided encouragement, coaching, and emotional support to help clients achieve established goals
- Observed all regulations for client safety and wellness, including OSHA requirements
Call Center Analyst
ROI Solutions, Inc.
05.2020 - 09.2022
- Outbound and inbound calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Facilitated training sessions for new employees on company policies and procedures.
- Audited company's legal documents to verify compliant policies and procedures.
- Created comprehensive Excel spreadsheets based on large data.
- Verified data inputs against internal quality standards.
- Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy.
- Implemented strategies to take advantage of new opportunities.
Patient Access Representative
Bellville Medical Center
Bellville, TX
02.2019 - 07.2020
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Explained various admission forms and policies, acquiring signatures for consent.
- Documented patient counters in hospital system and initiated follow-up actions.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Resolved discrepancies between hospital systems and third party payers.
- Followed up on unpaid claims in a timely manner.
- Created new patient accounts in EMR system as needed.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Assembled registration paperwork and placed identification bands on patient.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
Data Collector
Daikin Technology Park
Waller, TX
09.2018 - 05.2020
- Recommended strategies to improve and strengthen job processes for data quality control, retention, and disaster recovery
- Verified data inputs against internal quality standards and regulatory requirements
- Preserved data by regularly performing primary and secondary backups
- Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy
- Entered data by inputting alphabetic and numeric information using established procedures
- Created comprehensive Excel spreadsheets based on large data sets
- Transferred data from hard copy formats into computer files and database systems
Direct Support Professional
BSSLC
Brenham, TX
08.2017 - 09.2018
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Contributed to case reviews of client status and progress.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained detailed records of services performed on clients.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Education
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO01.2022
High School Diploma - Spanish
Bellville High School
Bellville, TX06.2015
Skills
Document scanning
- Patient check-in
- HIPAA compliance
- Intake assessment
- Verbal and written communication
- Problem-solving
- System updating
- Insurance verification
- Call screening
- Post-discharge care coordination
- Appointment scheduling
- Policy understanding
- Medical terminology
- Friendly and outgoing
- Physical therapy
- Attention to detail
- Wound care
- Team collaboration
- Communication assistance
- Safety compliance
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Mentor
Bluebonnet Haven, LLC
09.2022 - 07.2023
Call Center Analyst
ROI Solutions, Inc.
05.2020 - 09.2022
Patient Access Representative
Bellville Medical Center
02.2019 - 07.2020
Data Collector
Daikin Technology Park
09.2018 - 05.2020
Direct Support Professional
BSSLC
08.2017 - 09.2018
Home Health Care Aide
SEGNIK HEALTHCARE SERVICES
- Current
Associate of Science - Healthcare Administration
Colorado Technical University
High School Diploma - Spanish
Bellville High School
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