Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Joann Houston

Joann Houston

Balch Springs,TX

Summary

Highly trained professional talented in Area of expertise. Analytical problem-solver seeking Job Title position to apply expertise and enhance care.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Home Health Care Aide

Leon’s Home Health Care
Garland, Texas
04.2013 - Current
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Customer Service Representative

McCommas Landfill
Dallas, Texas
10.2021 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Server Shift Leader

Dennys Restaurant
Dallas, Texas
07.2007 - 08.2019
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Education

GED

LIB Adult Learning
Dallas Texas
07.2022

Arkansas High
Texarkana, AR
08.1979

Skills

  • Client Documentation
  • Progress Monitoring
  • Performance Assessment
  • Home Cleaning and Sanitizing
  • Community Integration
  • Research Prowess
  • Proper Staffing
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Inbound and Outbound Calling
  • Microsoft Exchange
  • Report Preparation
  • Customer Service and Assistance
  • Telephone Management
  • Inquiry Requests
  • Call Transfers
  • Customer Inquiry Response
  • Cash Register Operations
  • Credit Card Payment Processing
  • Answering Customer Questions
  • Information Inputting
  • Teller Transactions
  • Consulting Supervisors
  • Critical Thinking
  • Administrative and Office Support
  • Complaint Response
  • Call Volume and Quality Metrics
  • Proficiency in Microsoft Office and G Suite
  • Establishing and Maintaining Customer Relationships
  • Membership Inquiries and Renewals
  • Excellent Attention to Detail
  • Directing Calls
  • Proactive Self-Starter
  • Microsoft PowerPoint
  • Team-Oriented and Cooperative
  • Patient and Empathetic
  • Solving Customer Concerns
  • Skilled in Microsoft Office
  • Customer Information Databases
  • Cultural Awareness
  • Membership Registrations
  • Answering Emails
  • Statement Billings
  • Generating Receipts
  • Billing Adjustments and Refunds
  • Recommending Solutions
  • Document and Records Management
  • Policy and Procedure Adherence
  • Computer Proficiency

Timeline

Customer Service Representative

McCommas Landfill
10.2021 - 07.2022

Home Health Care Aide

Leon’s Home Health Care
04.2013 - Current

Server Shift Leader

Dennys Restaurant
07.2007 - 08.2019

GED

LIB Adult Learning

Arkansas High
Joann Houston