Aerial Baker
TONAWANDA
Summary
Dedicated Dog Groomer with expertise in animal handling and customer service, honed at PetSmart. Successfully enhanced customer retention through relationship building and tailored grooming sessions. Skilled in appointment scheduling and time management, ensuring a stress-free environment for pets while maintaining high hygiene standards. Committed to delivering exceptional care and support to pet owners.
Results-oriented team leader possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with twelve years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations.
Overview
12
12
years of professional experience
Work History
Dog Groomer
Dog Days Of Buffalo
05.2024 - Current
- Assisted in grooming procedures, ensuring pet comfort and safety throughout each session.
- Learned proper use of grooming tools, including clippers, scissors, and brushes.
- Maintained cleanliness of grooming area and equipment to uphold hygiene standards.
- Implemented a stress-free grooming environment for anxious dogs.
- Used positive reinforcement techniques.
- Enhanced customer retention.
- Matched services to pets' skin conditions.
- Optimized grooming schedule rotations.
- Attentively handled pets with behavioral challenges.
- Built long-term relationships with clients.
- Educated pet owners on post-grooming care.
- Provided gentle handling to meet special needs.
- Ensured consistency in service delivery.
Dog Groomer
PetSmart
12.2022 - 04.2024
- Supported team in managing scheduling for grooming appointments efficiently.
- Used hypoallergenic products for sensitive animals.
- Implemented a stress-free grooming environment for anxious dogs.
- Tailored grooming sessions to address health concerns.
- Enhanced customer retention.
- Optimized grooming schedule rotations.
- Organized scheduling for new and upcoming grooming appointments.
- Answered phones efficiently.
- Performed ear cleaning for 20+ dogs weekly.
- Engaged with pet owners to address concerns and provide care advice effectively.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Customer Service Team Lead
Publix
06.2013 - 04.2022
- Led customer service team, enhancing communication and collaboration among staff.
- Developed training materials, improving onboarding process for new team members.
- Resolved complex customer issues, ensuring high satisfaction and retention rates.
- Implemented performance metrics, driving accountability within the team.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Took cash and credit card payments via phone, in person, and through email.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Plainfield High School
Plainfield, CTSkills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Verbal and written communication
- Canine behavior
- Customer communication
- Honest and dependable
- Teamwork
- Skilled in multitasking and time management
Timeline
Dog Groomer
Dog Days Of Buffalo
05.2024 - Current
Dog Groomer
PetSmart
12.2022 - 04.2024
Customer Service Team Lead
Publix
06.2013 - 04.2022
High School Diploma -
Plainfield High School
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