Aerial Beaudoin
Grayson,GA
Summary
Dynamic professional with proven success at TurboTax Intuit in enhancing customer satisfaction and coordinating services. Skilled in utilizing Salesforce management to resolve inquiries efficiently while building strong interpersonal relationships. Dedicated to continuous improvement and achieving service goals to ensure exceptional client experiences.
Overview
11
11
years of professional experience
Work History
TurboTax Expert
Turbotax Intuit
Grayson, Georgia
2025.12 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified customer needs promptly, leading to improved service delivery and customer experiences.
- Resolved customer issues with expert, friendly service, enhancing satisfaction levels.
- Organized and prioritized tasks to efficiently meet service goals and improve response times.
- Enhanced expertise through continuous learning and specialized training.
Logistics Account Executive
Penske Logistics
Lawrenceville, Georgia
2021.03 - 2024.02
- Developed daily routes for prospect building and implemented sales strategies to improve customer satisfaction.
- Adapted delivery routes for cost efficiency while maintaining on-time performance during supply chain disruptions.
- Executed customer service skills via phone, email, and text to resolve inquiries and issues for customers and carriers.
Debt Collection Specialist
Debt Solutions
Duluth, Georgia
2019.01 - 2021.03
- Performed daily outreach on over 200 accounts via phone and email to manage outstanding debts.
- Managed financial transactions to ensure accounts were up to date for debt collection and negotiated with clients to reduce outstanding debts to zero
- Performed billing tasks and recorded invoice payments received in person, by phone, or email into company databases
Medical Billing Specialist
Grady Hospital
Atlanta, GA
2017.04 - 2019.01
- Prepared and submitted billing data and medical claims to insurance companies efficiently.
- Reviewed patient bills for accuracy, ensuring timely resolution of discrepancies.
- Investigated and appealed denied claims, recovering lost revenue through thorough documentation.
- Collected and reviewed referrals and pre-authorizations, facilitating compliance with insurance requirements.
- Monitored late payments and followed up to resolve financial discrepancies.
- Ensured accuracy and currency of patient medical information for billing processes.
- Assisted patients in developing payment plans tailored to their needs.
- Documented amounts due for medical procedures and services on invoices.
Customer Service Rep.
Kohl's
2016.01 - 2017.04
- Assisted customers with appointments, shipping, special orders, and merchandise pick-up arrangements
- Created and executed support channel for 50 clients daily, addressing inquiries through calls and emails
- Participated in weekly team meetings, providing feedback on automation opportunities and tracking email engagement to assess communication effectiveness
Education
A.B.A - Business Administration
Gwinnett Tech
Lawrenceville, GA2014-05
Skills
- Salesforce management
- Customer inquiry resolution
- Customer satisfaction enhancement
- Service coordination skills
- Service quality monitoring
- Retention strategies
- Schedule management
- Windows
- macOS
- Interpersonal communication
- Communication skills
- Team collaboration
- Pressure management
- Quick learner
- Self-motivation
Timeline
TurboTax Expert
Turbotax Intuit
2025.12 - Current
Logistics Account Executive
Penske Logistics
2021.03 - 2024.02
Debt Collection Specialist
Debt Solutions
2019.01 - 2021.03
Medical Billing Specialist
Grady Hospital
2017.04 - 2019.01
Customer Service Rep.
Kohl's
2016.01 - 2017.04
A.B.A - Business Administration
Gwinnett Tech