Aerial Stephenson
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
COASTER Furniture
Fort Worth, TX
10.2023 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Bartender and Server
The Cheesecake Factory
Arlington, TX
03.2022 - Current
- Greet guests with friendliness and professionalism.
- Processed payments accurately and efficiently with POS system.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that all restaurant safety guidelines were followed at all times.
Home Health Aide
Ark Home HealthCare
Hurst, TX
11.2021 - 06.2022
- Assisted with client personal care needs to foster independence and well-being.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Office Administrator
Barrow Land Surveying
Fort Worth, TX
11.2021 - 04.2022
- Scanned or read incoming materials to determine classification or filing.
- Ensured proper security protocols were followed when handling confidential data.
- Prepared and organized files for storage, archiving, and retrieval.
Kids Activities Team Member
Stretch N Grow
Dallas, TX
10.2019 - 08.2020
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Created fun, interactive lessons plans that kept children engaged in learning new skills.
- Encouraged positive behavior among participants at all times.
- Completed day-to-day duties accurately and efficiently.
Daycare Teacher's Assistant
Laramie County Community College
Arlington, TX
08.2019 - 07.2020
- Ensured that all relevant health and safety regulations were followed at all times.
- Assisted in the supervision of indoor and outdoor playtime activities.
- Cared for infants by changing diapers, feeding formula and solid foods, and providing emotional support to young ones.
- Encouraged healthy habits such as hand washing, good nutrition, and physical activity during structured times throughout the day.
Education
Bachelor of Science - General Science/ Environmental Science
University of Texas Arlington
Arlington, TX05-2024
Associate of Applied Science - Health Science
Richland Community College
Dallas, TX06-2022
High School Diploma -
Naaman Forest High School
Garland, TX05-2018
Skills
- Customer Service
- Microsoft Office
- Microsoft Excel
- Deadline Management
- File Maintenance
- Decision-Making Capabilities
- Safety Compliance
- Data Entry
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Remote Office Availability (Proficient in Microsoft Teams)
- Goal-Oriented
Certification
- CPR Certification
- TABC Certified
Accomplishments
- Phi Theta Kappa Honor Society member
- Universal Studies Scholarship recipient
- Undergraduate Scholarship recipient
- College Basketball Scholarship
Timeline
Customer Service Representative
COASTER Furniture
10.2023 - Current
Bartender and Server
The Cheesecake Factory
03.2022 - Current
Home Health Aide
Ark Home HealthCare
11.2021 - 06.2022
Office Administrator
Barrow Land Surveying
11.2021 - 04.2022
Kids Activities Team Member
Stretch N Grow
10.2019 - 08.2020
Daycare Teacher's Assistant
Laramie County Community College
08.2019 - 07.2020
Bachelor of Science - General Science/ Environmental Science
University of Texas Arlington
Associate of Applied Science - Health Science
Richland Community College
High School Diploma -
Naaman Forest High School
Similar Profiles
Jeff ChickJeff Chick
Business Support Manager at Coaster FurnitureBusiness Support Manager at Coaster Furniture
Mark A FernandesMark A Fernandes
Forklift Operator at Coaster FurnitureForklift Operator at Coaster Furniture
Roman PartlowRoman Partlow
Apprentice Mechanic at San Diego Coaster CompanyApprentice Mechanic at San Diego Coaster Company
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T