Aeriana Sparks
Acton,MT
Summary
Customer-focused professional skilled in conflict resolution and staff training to enhance guest experiences. Expertise in optimizing operations through effective multitasking and efficient management of server loads. Committed to fostering a collaborative environment that prioritizes team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Jcpennys
Billings, Montana
08.2025 - Current
- Processed customer transactions at JCPenney registers using POS systems.
- Handled cash, credit, debit, and gift card payments accurately.
- Resolved returns, exchanges, and price adjustments at the service desk.
- Greeted shoppers and provided friendly checkout assistance on the sales floor.
- Balanced cash drawer and prepared closing reports for store management.
- Supported fitting room and merchandise area requests for customer needs.
- Trained new cashiers on JCPenney checkout procedures and register policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Expo, Hostess, Server Assistant, Dishwasher
3 North Bar & Grill
Acton, Montana
09.2023 - 06.2026
- Greeted guests at entrance with friendly smiles.
- Managed reservations and seating arrangements efficiently.
- Handled customer complaints and resolved issues promptly.
- Trained new hosts on procedures and customer service standards.
- Assisted servers by delivering food and beverages promptly to tables.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Assisted team members with loading and unloading items during events.
Cashier,Team member, & Shift Leader
Planet Ice Cream
Pueblo, Colorado
02.2025 - 11.2025
- Processed customer transactions efficiently at the ice cream counter.
- Ensured cleanliness and organization of service area and equipment, promoting a safe and inviting environment.
- Assisted customers with product selections and answered questions promptly.
- Managed cash register operations, including balancing cash drawers daily.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled customer complaints professionally, ensuring a positive experience.
- Stocked inventory shelves, ensuring product availability for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Engaged with customers upon arrival to create a welcoming atmosphere. and answered any questions they had about the store's products and services.
- Completed additional responsibilities to enhance team efficiency.
- Trained new staff on company procedures and customer service standards.
- Monitored sales and productivity, contributing to achievement of store goals through effective team collaboration.
Education
High School Diploma -
Broadview Highschool
Broadview, MT05-2026
Some College (No Degree) - Criminal Justice
Montana State University Of Billings
Billings, MT08-2026
Skills
- Point of Sale Operations
- Customer service expertise
- Customer service
- Customer Interaction
- Conflict resolution
- Time management
- Team collaboration
- Teamwork Oriented
- Staff training
- Communication skills
- Active Listening
- Detail-oriented
- Positive and professional
- Patience and empathy
- Customer assistance
- Money handling
- Refunds and exchanges
- Order packaging
- Cash register operation
- Credit and cash transactions
Timeline
Cashier
Jcpennys
08.2025 - Current
Cashier,Team member, & Shift Leader
Planet Ice Cream
02.2025 - 11.2025
Expo, Hostess, Server Assistant, Dishwasher
3 North Bar & Grill
09.2023 - 06.2026
High School Diploma -
Broadview Highschool
Some College (No Degree) - Criminal Justice
Montana State University Of Billings