Aerica Hicks
Kennesaw
Summary
Motivated professional with a well-rounded skill set in communication and task prioritization. Proven ability to exceed expectations in fast-paced environments while maintaining high-quality work. Committed to continuous learning and adapting to new challenges, with a strong work ethic and exceptional interpersonal skills. Seeking entry-level opportunities to leverage organizational and time management skills for company growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
Kennesaw
07.2024 - Current
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Handled incoming calls from potential customers to provide service information and generate quotes, improving customer engagement.
- Scheduled appointments for vehicle service, coordinating with customers and service teams.
- Delivered precise repair cost estimates, detailing labor times and parts prices, to support customer decision-making.
- Processed warranty claims while ensuring compliance with company policies.
- Maintained detailed records of customer interactions and service history.
- Reviewed completed service orders to confirm adherence to dealership standards.
- Collaborated with management to streamline service processes and enhance workflow efficiency.
- Led on- and off-site customer support teams across multiple time zones.
CSR/Production manager
Gerber Auto & Collision
Kennesaw
01.2020 - 05.2024
- Ensured timely and professional support for insurance partners and customers.
- Resolved customer complaints and escalated critical issues for prompt resolution.
- Developed strong customer relationships to encourage repeat business.
- Built strong customer relationships through effective responses to calls, texts, and written correspondence.
- Coordinated estimate and repair appointments, including rental car arrangements and deductible payments, ensuring seamless customer experience.
- Facilitated all administrative tasks related to the repair process.
- Planned daily production schedules for collision repairs.
- Verified and distributed parts for shop repairs to ensure accurate identification of required items.
Customer Service Representative
Gerber Auto & Collision
Kennesaw
01.2020 - 05.2024
- Built customer relationships through effective responses to calls, texts, walk-ins, and written correspondence
- Supported insurance partners and customers by ensuring timely and professional assistance
- Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
- Facilitated administrative aspects of the repair process to streamline operations
- Completed additional tasks assigned by management
Marketing Manager
Texas Roadhouse
Hiram
05.2017 - 12.2019
- Developed and implemented comprehensive marketing plans for new and existing products.
- Managed execution of marketing plans to ensure consistency with strategic objectives and maximize impact.
- Coordinated marketing advertising and promotional staff to enhance campaign effectiveness and streamline processes.
- Expanded marketing platforms to increase brand visibility across key social media channels.
- Analyzed customer research, market conditions, and competitive landscape.
- Conducted market research to identify requirements for current and future products.
- Monitored, reviewed, and reported on all marketing activities and performance results.
- Determined budgetary allocations for marketing initiatives, delivering activities within financial parameters.
Server/Bartender
Huey Luey's
Hiram
08.2013 - 12.2016
- Promoted drink options to guests, contributing to enhanced overall satisfaction and guest experience.
- Operated point of sale system for transactions, managing orders, split bills, and cashing out sales.
- Managed detailed inventories of bar supplies to maintain optimal stock levels of beer, wine, and liquor.
- Collaborated with management to plan and execute special events aimed at increasing customer traffic and profits.
- Ensured adherence to food handling procedures and restaurant protocols, supporting team efficiency and safety.
Customer Service/Sales
Petland
Kennesaw
05.2011 - 05.2013
- Exceeded sales goals by utilizing consultative sales skills to explain programs and services, generating increased customer interest.
- Collaborated with store managers to identify product needs, achieve sales goals, and drive overall sales growth.
- Assisted customers in selecting appropriate products, addressing inquiries, and delivering tailored product solutions.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education
Diploma -
Dental Career Institute
Roswell, GA07-2017
High School Diploma -
Paulding County High School
Dallas, GA06-2010
Skills
- Automotive service knowledge
- Automotive repair knowledge
- Service appointment coordination
- Inquiry management
- Customer retention
- Service excellence
- Quality control
- Documentation and reporting
- Multitasking ability
- Workflow management
- Team collaboration
- Teamwork skills
- Relationship management
- Conflict resolution
- Communication skills
- Problem-solving capabilities
- Data entry
- Computer proficiency
- Estimating software proficiency
- Focused mindset
- Estimating software proficiency
Certification
- Driver's License
- I-CAR Certification
- Certified Dental Assistant
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Service Advisor
Caliber Collision
07.2024 - Current
CSR/Production manager
Gerber Auto & Collision
01.2020 - 05.2024
Customer Service Representative
Gerber Auto & Collision
01.2020 - 05.2024
Marketing Manager
Texas Roadhouse
05.2017 - 12.2019
Server/Bartender
Huey Luey's
08.2013 - 12.2016
Customer Service/Sales
Petland
05.2011 - 05.2013
Diploma -
Dental Career Institute
High School Diploma -
Paulding County High School