Kevin Zanders Sr
Newnan,GA
Summary
Contract services inspector with 27 years of transferable experience across contract inspection management and technical reporting. Verify contract specifications and scope of work through structured inspections and recordkeeping. Prepare inspection reports, assess contractor performance, and support accurate, compliance-driven pay application review.
Overview
30
30
years of professional experience
Work History
Truck Service Advisor
Travelers America
Atlanta, GA
02.2024 - Current
- Provided guidance to customers on truck maintenance and repair services to support safe, reliable vehicle performance.
- Scheduled service appointments and coordinated workflow to reduce customer wait times and keep operations organized.
- Inspected trucks to identify repair and maintenance needs, recorded findings, and shared updates with customers.
- Worked with technicians to support accurate diagnosis and timely completion of service work while maintaining quality standards.
- Resolved customer questions and concerns with professional service to support positive client relationships.
- Kept detailed records of service transactions, parts inventory, and customer communications to support follow-up and daily operations.
- Stayed current on truck technology and industry updates to offer informed service recommendations.
Service Advisor
DB Holdings LLC, DBA- Meineke Car Care Center
Fairburn
06.2022 - 04.2023
- Achieved sales targets by recommending appropriate services and building trust through transparent interactions, directly contributing to customer satisfaction.
- Conducted thorough service assessments and communicated completed and recommended maintenance procedures to customers, providing accurate time and cost estimates to enhance customer understanding.
- Resolved customer and team issues professionally and maintained a positive workplace demeanor, fostering a collaborative environment.
Service Adviser
Hendrick Honda of Newnan
Newnan
01.2020 - 02.2021
- Surpassed monthly revenue targets by 10%, achieving between $40,000 and $60,000 consistently.
- Led team of technicians in delivering quality vehicle maintenance and repairs, strengthening service efficiency and customer trust.
- Resolved customer concerns, achieving high satisfaction and fostering loyalty.
Service Adviser
AutoNation Honda
LP, GA
03.2019 - 01.2020
- Conducted service consultations detailing completed and upcoming maintenance requirements, providing accurate time and cost estimates to improve customer understanding and satisfaction.
- Explained recommended maintenance and factory service intervals to customers.
- Achieved sales targets through effective communication and problem-solving, fostering positive relationships with customers and colleagues.
- Welcomed Honda customers at service drive, ensuring a friendly and professional atmosphere. and reviewed vehicle concerns at the service drive.
- Documented repair orders for vehicle service visits, capturing essential details for accurate processing. for Hendrick Honda of Newnan service visits.
Assistant Manager
Havoline Xpress Lube
Sharpsburg
02.2017 - 02.2019
- Managed team of six, overseeing scheduling, cash handling, and training to ensure efficient store operations and readiness for daily activities.
- Facilitated daily morning meetings to review the previous day's performance metrics and set clear objectives for the day.
- Maintained accountability for cash reconciliation processes, ensuring financial integrity and accuracy in daily transactions.
Customer Service Adviser
Jiffy Lube Oil Change
Fayetteville, GA
06.2013 - 01.2017
- Consistently achieved sales targets by effectively communicating service value and addressing customer needs.
- Maintained professional demeanor, demonstrating problem-solving abilities in customer interactions and fostering effective team collaboration.
- Conducted service consultations, detailing completed and recommended maintenance to enhance customer awareness and ensure vehicle reliability.
Loan Processor and Junior Underwriter
CFIC Mortgage INC
Tucker, GA
12.2009 - 05.2013
- Verified accuracy of application, credit, and closing documents during loan processing, ensuring compliance and reducing potential errors.
- Analyzed borrower credit, income, and assets to assess repayment ability, ensuring compliance with FHA guidelines and industry standards.
- Communicated loan details, final figures, and updates to borrowers, improving customer understanding and satisfaction.
Assistant Manager
Express Oil Change/Vandy Express, LLC
Decatur, GA
04.2007 - 11.2009
- Led daily team briefings to review performance metrics and set clear objectives, fostering a goal-oriented work environment.
- Supervised the service team at Havoline Xpress Lube during daily shop operations.
- Facilitated daily operational tasks for management team, enhancing service delivery and customer satisfaction.
- Coordinated customer check-in, estimates, and service recommendations.
- Trained technicians on oil changes, inspections, and lube service procedures.
Director of Community Affairs
The KIYA CLUB CTC, INC
Rivertdale, GA
06.2004 - 01.2007
- Led community outreach initiatives to engage local youth and families. for youth-focused CTC nonprofit programs.
- Established collaborative partnerships with local schools and community organizations. with local schools, agencies, and neighborhood organizations.
- Developed and managed educational and self-development programs for primary, middle, and high school students, strengthening support systems for at-risk youth.
- Established partnerships with mental health care providers to integrate services in a group home environment and created marketing strategies to secure donations and sponsorships, highlighting departmental successes through regular reports.
- Planned and coordinated community events to foster engagement and support., forums, and family engagement activities.
Lead Loan Originator
American Freedom Mortgage
Smyrna, GA
05.2001 - 06.2004
- Managed loan origination tasks, conducting client interviews, qualifying applicants, and analyzing documentation for accurate submissions.
- Guided borrowers through application and qualification requirements.
- Assessed client financial objectives and provided tailored guidance during loan acquisition process, enhancing client satisfaction.
- Processed mortgage loan applications for American Freedom Mortgage clients.
- Collected income, asset, and credit documentation.
Director of Marketing and Customer Service
JAM TECH
Lithonia, GA
08.1996 - 05.2001
- Directed JAM TECH marketing strategy across brand, digital, and product channels.
- Managed JAM TECH brand messaging across web, email, social, and events.
- Led campaign planning with sales, product, and executive teams at JAM TECH.
- Developed and implemented a client documentation system for new home purchases and renovations, streamlining the customer onboarding process.
- Facilitated home previews and communicated mortgage program options to potential buyers, ensuring accurate collection and submission of financial information to underwriters.
Education
AA - Business Administration
Brewton Parker College
Mount Vernon, GASkills
- Automotive service knowledge
- Vehicle inspection
- Quality control
- Service coordination
- Customer service software
- Effective communication
- Problem solving
- Active listening
- Multitasking
- Time management
- Adaptability
- Performance assessment
- Report writing
- Self-motivation
Timeline
Truck Service Advisor
Travelers America
02.2024 - Current
Service Advisor
DB Holdings LLC, DBA- Meineke Car Care Center
06.2022 - 04.2023
Service Adviser
Hendrick Honda of Newnan
01.2020 - 02.2021
Service Adviser
AutoNation Honda
03.2019 - 01.2020
Assistant Manager
Havoline Xpress Lube
02.2017 - 02.2019
Customer Service Adviser
Jiffy Lube Oil Change
06.2013 - 01.2017
Loan Processor and Junior Underwriter
CFIC Mortgage INC
12.2009 - 05.2013
Assistant Manager
Express Oil Change/Vandy Express, LLC
04.2007 - 11.2009
Director of Community Affairs
The KIYA CLUB CTC, INC
06.2004 - 01.2007
Lead Loan Originator
American Freedom Mortgage
05.2001 - 06.2004
Director of Marketing and Customer Service
JAM TECH
08.1996 - 05.2001
AA - Business Administration
Brewton Parker College