Aeriel Little
Virginia Beach,VA
Summary
A professional with over 11 years of experience in customer service and administrative support in different environments providing client satisfaction. Committed to maintaining professionalism in high-pressure environments while fostering positive relationships with clients and colleagues. Ready to contribute to a front office role.
Overview
12
12
years of professional experience
Work History
Patient Account Representative
CHKD
Norfolk, VA
03.2025 - Current
- Processed insurance claims accurately, ensuring timely reimbursements and adherence to regulatory requirements.
- Resolved billing inquiries promptly
- Monitored payment plans effectively, facilitating clear communication about financial responsibilities with clients.
Notary Signing Agent Assistant
Virginia Beach, VA, Virginia Beach
Virginia Beach, VA
10.2015 - Current
- Managed appointment scheduling and coordinated client interactions in a fast-paced environment.
- Organized and maintained important documents, ensuring compliance with legal and operational standards.
- Facilitated communication with clients through professional emails and phone interactions, enhancing client satisfaction.
- Assisted in financial transactions, ensuring accuracy and efficiency in cash handling.
- Supported the overall front office operations, contributing to improved workflow and client relations.
Sales Administrator
Comfort Suites
Virginia Beach
06.2014 - 09.2015
- Managed appointment scheduling and document organization to streamline operations.
- Handled cash transactions accurately, ensuring financial accountability.
- Developed and maintained professional relationships with clients through effective communication.
- Answered phones professionally, addressing inquiries and concerns promptly.
- Utilized MS Office and email skills to prepare reports and correspondence efficiently.
Customer Service Rep
NCO Group
Virginia Beach
11.2013 - 04.2014
- Managed high volumes of incoming calls, delivering exceptional customer service and support.
- Scheduled appointments efficiently, optimizing staff availability and enhancing client satisfaction.
- Organized and maintained accurate records, ensuring compliance with company policies.
- Communicated professionally via email with clients, fostering strong relationships.
- Trained new employees on customer service protocols, improving team performance.
Education
Associates - Business
Bryant & Stratton College
Graduate Student - undefined
Bayside High School
01.2013
Skills
- Computer skills to include: MS Office, Power Point, Internet Explorer, ICD10, and CPT
- Answering phones in a polite and professional manner
- Established accuracy, consistent, detail-oriented and capacity to carry higher responsibility
- Sending professional emails to potential clients
Timeline
Patient Account Representative
CHKD
03.2025 - Current
Notary Signing Agent Assistant
Virginia Beach, VA, Virginia Beach
10.2015 - Current
Sales Administrator
Comfort Suites
06.2014 - 09.2015
Customer Service Rep
NCO Group
11.2013 - 04.2014
Associates - Business
Bryant & Stratton College
Graduate Student - undefined
Bayside High School