Aeriona Hardeway
Summary
Results-driven operations manager with demonstrated success at Seldin Company LLC, specializing in project oversight and business process optimization. Adept at professional communication and solving complex challenges, I strive to improve efficiency, elevate performance, exceed leasing objectives, and cultivate high-performing teams to drive sustained operational success and build lasting relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
VP Assistant Operations Manager
Seldin Company LLC
12.2024 - Current
- Develop and execute lease-up strategies and timelines for new properties & take overs.
- Set leasing goals, pricing strategies, and performance benchmarks.
- Collaborate with ownership and development teams to ensure alignment with project goals.
- Oversaw project management to ensure timely completion of key initiatives.
- Work with graphic designers and marketing teams to develop branding materials.
- Manage online listings and ensure visibility on ILS (Internet Listing Services) platforms like Apartments.com, etc.
- Hire, train, and manage on-site leasing teams.
- Monitor leasing performance and adjust strategies as needed.
- Ensure units are being leased in accordance with fair housing laws and internal policies.
Community Business Manager
Seldin Company LLC
09.2021 - 12.2024
- Develop and implement operational strategies to improve efficiency and productivity.
- Align operations with company goals and objectives.
- Oversee asset which includes residents and staff.
- Analyze current operational processes and identify areas for improvement.
- Implement best practices and innovative solutions to enhance workflow.
- Supervise and mentor operational staff, fostering a culture of continuous Improvement.
- Conduct performance evaluations and provide training and development opportunities.
- Overnight travel for new staff training for all office positions at various properties when needed.
Assistant Community Business Manager
Seldin Company LLC
05.2021 - 09.2021
- Addressing tenant concerns, managing complaints, and fostering a positive community atmosphere.
- Marketing available units, conducting tours, screening applicants, and handling lease agreements.
- Ensuring timely collection of rent and managing payment records.
- Coordinating repairs and maintenance, conducting regular property inspections, and ensuring safety standards are met.
- Ensuring compliance with local, state, and federal housing laws.
- Implementing marketing strategies to attract new tenants and retain current residents.
- Mediating disputes between tenants and finding amicable solutions.
- Organizing resident events to build a sense of community and enhance tenant satisfaction.
Education
General Studies -
Lamar Institute of Technology
05-2017
High School Diploma -
Westbrook Senior High School
06-2015
Skills
- Project oversight
- Operations management
- Business process improvement
- Executive communication
- Complex problem solving
- Deadline management
Certification
- CPR Certification
- National Apartment Association - CAM
Timeline
VP Assistant Operations Manager
Seldin Company LLC
12.2024 - Current
Community Business Manager
Seldin Company LLC
09.2021 - 12.2024
Assistant Community Business Manager
Seldin Company LLC
05.2021 - 09.2021
General Studies -
Lamar Institute of Technology
High School Diploma -
Westbrook Senior High School