Aesha Laureano
Winter Haven,FL
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Food and Beverage Server
LEGOLAND Florida
09.2021 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Greeted guests warmly to foster welcoming environment.
Daycare Worker
Phoenix Christian Academy
02.2021 - 08.2023
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
- Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Associate of Science - Nurse
Polk State College
Winter Haven, FL12.2025
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL05.2023
Skills
- Relationship development
- Guest service
- Health and safety
- Care management
- Communications
- First Aid/CPR
- Problem resolution
Certifications
Phlebotomy
Languages
English
Spanish
Timeline
Food and Beverage Server
LEGOLAND Florida
09.2021 - 02.2024
Daycare Worker
Phoenix Christian Academy
02.2021 - 08.2023
Associate of Science - Nurse
Polk State College
High School Diploma -
Winter Haven Senior High School
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