Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dariana Mejia

Houston

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.

Overview

7
7
years of professional experience

Work History

Lead Pediatric Phlebotomist

Md Anderson Cancer Center
10.2024 - Current
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Provided guidance and support to laboratory personnel.
  • Assisted in training and onboarding new phlebotomists.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Performed venipunctures, IV insertion finger sticks and heel sticks for both adult and pediatric patients.

Phlebotomy Trainer

Texas Children's Hospital
09.2024 - Current
  • Performed venipuncture on all range of patients
  • Verify all written and electronic orders by utilizing lab technology systems or directory of services
  • Data entry, processing labeling specimens, centrifuging, splitting, refrigerator, and freeze specimens as required by test order
  • Providing superior customer focus, communicate openly and transparently with peers, supervisor, and patients
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Obtained client medical history, medication information, symptoms, and allergies.

Quest Diagnostics
01.2021 - 10.2023
  • Performed venipuncture on all range of patients
  • Data entry, processing labeling specimens, centrifuging, splitting, refrigerator, and freeze specimens as required by test order
  • Providing superior customer focus, communicate openly and transparently with peers, supervisor, and patients
  • Drug screens

Patient Financial Services Representative

PFS Group
01.2018 - 01.2021
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Investigated customer credit references and approved credit lines.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.

Education

PHLEBOTOMY TECHNICIAN (CERTIFICATE) - NPS CERTIFIED -PBT

The Vein Academy

High School - undefined

Cesar E Chavez High School
01.2018

Skills

  • Scheduling
  • Data collection
  • Call center operations
  • Live chat support
  • Venipuncture
  • Medical records handling
  • Regulatory compliance
  • Medical terminology
  • Patient assessment

Languages

Spanish
Native or Bilingual

Timeline

Lead Pediatric Phlebotomist

Md Anderson Cancer Center
10.2024 - Current

Phlebotomy Trainer

Texas Children's Hospital
09.2024 - Current

Quest Diagnostics
01.2021 - 10.2023

Patient Financial Services Representative

PFS Group
01.2018 - 01.2021

High School - undefined

Cesar E Chavez High School

PHLEBOTOMY TECHNICIAN (CERTIFICATE) - NPS CERTIFIED -PBT

The Vein Academy

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Dariana Mejia