Betsy H Lanzotti
Oxford, MI,Michigan
Summary
Performance-driven Associate Vice President with 18 years of experience in Escrow Operations aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Excellent reputation for resolving problems and improving customer satisfaction.
Summary of Qualifications
- Excellent communication skills with clients, partners/vendors and team members.
- Exceptional organizational and planning skills; adaptable; enjoys new challenges.
- Thorough knowledge of the Title, Escrow and Real Estate Industry.
- Influential & impactful leader at the nation’s largest title & settlement agent.
- Develop and refined training programs for both new & existing team members.
- Develop and cultivate business partner relationships
- Develop and deployed key initiatives related to electronic recording and remote online notarial transactions
- Create workflow processes and implement procedures to exceed client SLA’s
- Multi-state transactional management.
Overview
17
17
years of professional experience
Work History
Associate Vice President, Escrow Operations
Amrock LLC, F/k/aTitle Source Inc
Detroit, MI
03.2018 - 04.2022
- Post Closing and Recording
- Overall accountability for Recording and Final Policy Operations across multiple regions supporting a national footprint
- Led a team of over 175 team members overseeing the recording of over 100,000 transactions per month
- Provide the vision and direction for teams to reach established goals
- Led, guided, and evaluated the work of direct reports and teams
- Identified how data could be used to drive automation and efficiencies
- Stayed up to date with online notarization laws and what was needed to ensure recordability
- Created and maintained knowledge base/tool for all state and jurisdictional recording requirements
- Worked with product strategy, technology, and leadership in developing process improvements geared toward automation of electronic recording and final policy issuance
- Worked with technology to systemically maintain recording turn times and eliminate unnecessary team member touches
- Worked with Technology and Vendors to develop B2B system integrations
- Worked with various locations to balance workloads across operations
- Balancing short-term needs and long-term goals
- Develop objectives and initiatives to drive performance, efficiency, and automation
- Develop short- and long-term forecasting with staffing recommendations as well as what-if scheduling and impact analysis of multiple variables
- Joined numerous PRIA committees to advocate for industry best
Created and led various teams within escrow post-closing operations
Director
Amrock LLC F/k/a Title Source Inc
Detroit , MI
03.2013 - 03.2018
- Embodied the culture and mission of the company and encouraged others to do the same
- Worked with leadership and technology to develop and implement strategic plans for team
- Streamlined the paper recording process to reduce overall turn times
- Implemented electronic recording reducing paper recording by 70%
- Mentored, coached, and helped develop team leaders, captains, and team members
- Effectively communicated expectations to all team members
- Implemented Quality Control for procedures
- Developed and maintained relationships with numerous vendors, partners, and underwriters
- Monitored KPI’s and identified trends, opportunities, and training needs
- Understood layers of risk and the overall quality of loans to ensured operational guidelines were in sync with compliance and statutory regulations
- Supported and worked alongside sales, legal and compliance to improve client experience and maintain alignment
- Review final figurespractices
Team Leader
Amrock LLC F/k/a Title Source Inc
Detroit, MI
11.2008 - 03.2013
- Mentored and guided team members to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance reviews.
- Participated in cross-functional team-building activities.
- Assisted with new hire processing and existing training programs.
Closing Processor
Amrock LLC F/k/a Title Source Inc
02.2007 - 11.2008
- Created and led various teams within escrow post-closing operations
- Embodied the culture and mission of the company and encouraged others to do the same
- Worked with leadership and technology to develop and implement strategic plans for team
- Streamlined the paper recording process to reduce overall turn times
- Implemented electronic recording reducing paper recording by 70%
- Mentored, coached, and helped develop team leaders, captains, and team members
- Effectively communicated expectations to all team members
- Implemented Quality Control for procedures
- Developed and maintained relationships with numerous vendors, partners, and underwriters
- Monitored KPI’s and identified trends, opportunities, and training needs SLA’s regularly
- Understood layers of risk and the overall quality of loans to ensured operational guidelines were in sync with compliance and statutory regulations
- Supported and worked alongside sales, legal and compliance to improve client experience and maintain alignment, Prepared HUD, closing documents and reviewed lenders closing instructions for residential refinance transactions
- Communicated with consumers to coordinate closing location and review final figures
- Worked alongside lenders for final preparation of closing
Escrow Closer, Purchase
Original Title Agency
Troy, MI
01.2005 - 02.2007
- Responsibilities – Prepared and facilitated purchase/refinance closing
- Worked alongside lenders, attorneys, realtors, clients, and underwriters to clear and close transactions
- Responsible for title curative, delivering title commitment packages to all parties, order surveys, HOAs, payoffs and home warranties
- Prepared purchase and refinance closing documents, HUD-1 Settlement Statements
- Coordinated and performed local closings
- Effectively balanced and funded the closed escrow transaction for insuring title insurance
- Walked in all recordable document to Oakland, Macomb, and Wayne County for recording
Skills
- Complex Problem-Solving
- Leadership and People Development
- Partnerships and Affiliations
- Hiring and Onboarding
- OKRs and KPIs
- Operational Analysis
- Industry Best Practices
- Critical Thinking
- Data Analysis
- Operational Efficiency \ Process Improvement
- Performance Monitoring and Evaluation
- Change and Growth Management
- Staff Development
- Rules and regulations
Affiliations
Michigan Land Title Association
Property Records Industry Association
Timeline
Associate Vice President, Escrow Operations
Amrock LLC, F/k/aTitle Source Inc
03.2018 - 04.2022
Director
Amrock LLC F/k/a Title Source Inc
03.2013 - 03.2018
Team Leader
Amrock LLC F/k/a Title Source Inc
11.2008 - 03.2013
Closing Processor
Amrock LLC F/k/a Title Source Inc
02.2007 - 11.2008
Escrow Closer, Purchase
Original Title Agency
01.2005 - 02.2007