Andrew Gilletti
Stokesdale,NC
Summary
Dynamic leader with proven success in operations management, showcasing expertise in fiscal planning and compliance. Demonstrates exceptional problem-solving abilities and commitment to quality improvement.
Overview
7
7
years of professional experience
Work History
Operations Manager
Maxim Healthcare Services
Greensboro, NC
09.2021 - Current
- Started a branch in a new market in Fort Myers, FL in September 2021 before moving to Greensboro in March 2024 in the same role.
- Responsible for maintaining budget and fiscal planning to ensure adequate cost control for appropriate staffing, services and resources.
- Act as Administrator for ongoing compliance with all current federal, state, and local government agency requirements, along with adherence to company policy and procedures.
- Recruited, hired and trained team members on application of quality projects, customer relations, and customer service.
- Oversight of employee and patient grievances, complaints and discharge planning
Recruiter III
Maxim Healthcare Services
Leesburg, FL
06.2019 - 09.2021
- Monitored and coached new recruiters on full-cycle recruiting processes.
- Ranked top-50 nationally in nurse starts and gross profit generated quarterly for 2 years straight.
- Conducted business development meetings in order to generate referrals and to educate businesses of our offerings.
- Lead efforts to boost client satisfaction and caregiver retention through quality improvement projects.
Management Trainee
Enterprise Rent-A-Car
Delray Beach, FL
01.2019 - 04.2019
- Processed car rentals in a high-paced environment while building individual rapport with each client.
- Promoted team efficiency and productivity through sales and product marketing.
- Resolved customer issues in an efficient and accurate manner to build loyalty.
Operations Manager
YOUFIT
Coral Springs, FL
05.2018 - 01.2019
- Generated a positive profit margin within the first 30 days of promotion
- Trained and supervised front desk and maintenance staff in operations and sales
- Upheld policies and compliance in a club with over $1 million in liability
- Maintained records, payroll, generated sales, and ensured the staff is performing above company standards
- Managed club budget and staffing schedules
Education
BACHELOR OF SCIENCE - TELECOMMUNICATIONS
University of Florida
Gainesville, FL2018
ASSOCIATE OF ARTS -
Florida Southwestern College
Punta Gorda, FL2015
Skills
- Microsoft Office/Teams
- Google Applications
- Skype/WebEx/Zoom
- ADP
- ATS and CRM applications
Timeline
Operations Manager
Maxim Healthcare Services
09.2021 - Current
Recruiter III
Maxim Healthcare Services
06.2019 - 09.2021
Management Trainee
Enterprise Rent-A-Car
01.2019 - 04.2019
Operations Manager
YOUFIT
05.2018 - 01.2019
BACHELOR OF SCIENCE - TELECOMMUNICATIONS
University of Florida
ASSOCIATE OF ARTS -
Florida Southwestern College