Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Afiavi Agboyi

Customer Service Representative
Waxhaw,NC

Summary

Dedicated and focused bilingual Customer Service professional Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.Proficient at dealing with customer complaints in often fast-paced environments. flexible and hardworking with a strong drive to succeed and following through to achieve projects goals. Excellent Communication skills with bilingual (French / English) proficiency at building and maintaining professional relationships. Strong analytical skills with high attention to details and self-driven person with ability to work in a fast-paced deadline driven environment. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships.

Overview

10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Car Sales Representative

V2J Investments
11.2020 - Current
  • Negotiated prices, terms of sales and service agreements
  • Built strong relationship with customer balanced with a strong risk mitigating and compliance-driven culture.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Managed efficient cash register operations.

Customer Service Gate Agent

Piedmont Airlines- CLT International Airport
11.2018 - 05.2019
  • Monitor flight arrivals and departures
  • Perform computer and paperwork tasks
  • Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, checking aircraft, and confirming cabin security
  • Make boarding announcements and posted any schedule changes and cancellations
  • Evaluate and prepare flights by arranging seat assignments and load, coordinate upgrades.

Salon Assistant

Sublime Hair Braiding
03.2014 - 05.2018
  • Identified and maximized sales opportunities and increased customer retention rates
  • Built a scheduling system to ensure client/salon schedule parity
  • Increased customer return rates by providing excellent service and communication
  • Answered phone calls, and scheduled appointments
  • Answered customer queries with relevant information in documentation
  • Worked with leadership to implement initiatives.

Education

Bachelor of Science: Information Systems -

THE UNIVERSITY OF TEXAS OF THE PERMIAN BASIN

Associate in Arts: International Business - undefined

CENTRAL PIEDMONT COMMUNITY COLLEGE
01.2015 - 05.2018

Bachelor of Arts: Communication - undefined

UNIVERSITY OF LOMÉ, TOGO
01.2007 - 05.2010

Skills

    Multitasking Abilities

    Analytical Thinking

    Professional Demeanor

    Adaptability and Flexibility

    Technical Troubleshooting

    Software

    Spreadsheets

    Ms office

    Java

    Timeline

    Car Sales Representative

    V2J Investments
    11.2020 - Current

    Customer Service Gate Agent

    Piedmont Airlines- CLT International Airport
    11.2018 - 05.2019

    Associate in Arts: International Business - undefined

    CENTRAL PIEDMONT COMMUNITY COLLEGE
    01.2015 - 05.2018

    Salon Assistant

    Sublime Hair Braiding
    03.2014 - 05.2018

    Bachelor of Arts: Communication - undefined

    UNIVERSITY OF LOMÉ, TOGO
    01.2007 - 05.2010

    Bachelor of Science: Information Systems -

    THE UNIVERSITY OF TEXAS OF THE PERMIAN BASIN
    Afiavi AgboyiCustomer Service Representative