Alonso Fields
Richmond,VA
Summary
Professional with significant expertise in customer care, ready to excel in a client relations role. Known for strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in conflict resolution, customer relationship management, and performance improvement. Dependable and results-driven, with keen ability to enhance team efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Mortgage Specialist
Truist Bank
Richmond Va
11.2021 - 05.2025
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
Data Entry Specialist
SunTrust Bank Inc
Richmond, VA
11.2019 - 11.2020
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Customer Service Representative
Cover Va
Richmond, VA
01.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Centura College
Richmond, VASkills
- Client needs analysis
- Document review
- Loan modifications
- Escrow management
- File documentation
- Pre-approvals
- Conventional loans
- Payment collection
- Regulatory compliance
- Problem resolution
- Administrative support
Timeline
Mortgage Specialist
Truist Bank
11.2021 - 05.2025
Data Entry Specialist
SunTrust Bank Inc
11.2019 - 11.2020
Customer Service Representative
Cover Va
01.2019 - 11.2019
Centura College