Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
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Afi Tatiana Houngbo

Irvington,NJ

Summary

Customer-focused professional with experience in retail, event, and volunteer work. Highly reliable and organized, skilled at managing multiple priorities, delivering exceptional service, and supporting team objectives with a positive attitude.

Overview

7
7
years of professional experience

Work History

Guest Service Usher

Prudential Center Arena
Newark, NJ
09.2024 - 08.2025
  • Welcomed and assisted guests, ensuring smooth entry, seating, and navigation throughout the venue.
  • Addressed inquiries and resolved complaints promptly, maintaining high guest satisfaction.
  • Monitored crowd behavior and collaborated with team members to ensure safety and enhance event experiences.

Sales Associate

Beauty Supply Store
Paterson, NJ
05.2018 - 11.2019
  • Provided exceptional customer service, guiding customers to products, and contributing to a positive shopping experience.
  • Advised customers on products and pricing with accuracy.
  • Processed cash transactions efficiently, adhering to company policies.

Education

Bachelor of Arts - Psychology

Rutgers, The State University of New Jersey
Newark NJ
05-2024

AS - General Science

Bergen Community College
Paramus NJ
05-2021

Skills

  • Customer Service & Client Relations
  • Event Coordination & Guest Management
  • Conflict Resolution & Problem Solving
  • Accessibility & Disability Support
  • Team Collaboration & Communication

Volunteer Experience

Encore community service & KEEN NY, 06/2023 - Present

New York, NY

  • Assisted in planning and coordinating community events and programs.
  • Supported individuals with disabilities engaging in regular physical activity.

FIFA Club World Cup (Accreditation), 05/2025 - 07/2025

Rutherford, NJ

  • Managed verification and distribution of accreditation passes for staff, media personnel, and volunteers.
  • Ensured seamless access and compliance for non-ticketed stakeholders during the tournament.

Hackensack Meridian Physical Therapy Office, 04/2022 - 10/2022

Hackensack, NJ

  • Supported daily operations to ensure efficient program delivery.
  • Maintained clean, organized, and operational facilities.

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Guest Service Usher

Prudential Center Arena
09.2024 - 08.2025

Sales Associate

Beauty Supply Store
05.2018 - 11.2019

AS - General Science

Bergen Community College

Bachelor of Arts - Psychology

Rutgers, The State University of New Jersey
Afi Tatiana Houngbo