Taquan Ross
Brooklyn,NY
Summary
Proven leader and effective communicator, adept in time management and customer relations, with a track record of enhancing guest satisfaction at Barclays Center. Excelled in maintaining professionalism and quality assurance, significantly improving service delivery. Skilled in active listening and verbal communication, consistently prioritized guest and client satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Service Usher
Barclays Center
Brooklyn, NY
09.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Verified tickets for entry into the venue.
- Collected tickets at entrances and exits when required.
- Attended staff meetings regularly to discuss improvements in customer service procedures.
- Actively monitored crowd control during large gatherings.
- Greeted guests and directed them to their seats.
- Provided assistance to people with disabilities who require special accommodation.
- Directed crowds away from restricted areas or hazardous locations.
- Monitored guest behavior to ensure compliance with safety regulations.
- Answered questions from guests about events, venues, times.
- Provided information regarding events, facilities, and services.
Security Officer
Target
Brooklyn, NY
05.2022 - 02.2024
- Maintained vigilant surveillance of premises entrances and exits, effectively deterring unauthorized individuals or prohibited items from entering.
- Generated in-depth documentation pertaining to day-to-day operations, unusual incidents, and maintenance concerns.
- Operated communication systems between officers stationed throughout the facility.
- Checked for safety hazards and took corrective action when necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Kitchen Lead
McDonald's
Brooklyn, NY
02.2023 - 08.2023
- Educated kitchen staff on operational procedures and safety standards.
- Ensured optimal food temperature compliance in all stages of storage, preparation, and service.
- Routinely evaluated operational condition of all cooking equipment.
- Provided ongoing feedback and coaching to team members regarding performance.
- Coordinated with front-of-house staff to ensure prompt delivery of meals.
Shift Leader
Five Guys
Brooklyn, NY
06.2022 - 03.2023
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance and provided feedback for improvement.
Education
Interactive Journaling Program
Brooklyn, NY08.2019
High School Diploma -
FDNY High School
Brooklyn, NY06.2018
Skills
- Time Management
- Active Listening
- Communicating with Customers, Colleagues, and Supervisors
- Customer Service
- Guest Relations
- Quality Assurance
- Customer Relations
- Courteous and professional demeanor
- Guest and client satisfaction
- Strong interpersonal skills
- Verbal Communication
- Professional Appearance
Timeline
Guest Service Usher
Barclays Center
09.2024 - Current
Kitchen Lead
McDonald's
02.2023 - 08.2023
Shift Leader
Five Guys
06.2022 - 03.2023
Security Officer
Target
05.2022 - 02.2024
Interactive Journaling Program
High School Diploma -
FDNY High School