Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Marisol Sotomayor

Mountain View

Summary

Customer service representative with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Excels in communication, organization, and managing multiple tasks simultaneously including managing phone systems and scheduling. Seeking to transition to new field where these skills can be effectively utilized and further developed.

Overview

3
years of professional experience

Work History

Live Nation

Guest Service Usher
06.2022 - Current

Job overview

  • Provided exceptional customer service to enhance guest experiences at events.
  • Managed ticket scanning and entry processes to ensure smooth access for attendees.
  • Assisted in crowd management, maintaining safety and comfort during events.
  • Trained new ushers on operational procedures and customer service standards.
  • Handled guest complaints professionally, resolving issues promptly to ensure guest satisfaction.

Silicon Valley Electric Motor

Front Desk Receptionist
03.2024 - 07.2024

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected deposits, fees, and payments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests.
  • Organized, maintained and updated information in computer databases.
  • Maintained appointment schedules, optimizing time management for staff and clients.
  • Processed incoming calls and inquiries, providing accurate information to enhance customer experience.
  • Developed relationships with clients, fostering a welcoming environment for visitors and stakeholders.

Education

Los Altos High
Los Altos, CA

High School Diploma

Skills

  • Strong work ethic
  • Team player attitude
  • Positive demeanor
  • Customer service
  • Time management
  • Stress tolerance
  • Listening skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Silicon Valley Electric Motor
03.2024 - 07.2024

Guest Service Usher

Live Nation
06.2022 - Current

Los Altos High

High School Diploma
Marisol Sotomayor