Valeria Mejia
San Jose,CA
Summary
At SAP Center At San Jose, excelled as a Guest Service Usher by enhancing guest satisfaction through proactive feedback incorporation and efficient event management. Demonstrated exceptional team collaboration and bilingual communication skills, significantly improving venue safety and guest experience. Achieved seamless event operations by mastering venue policies and leading by example in guest service excellence. An enthusiastic Usher successful at managing security, maintenance and cleaning operations. Industrious and energetic with skill in quickly completing diverse tasks.
Overview
1
1
year of professional experience
Work History
Guest Service Usher
SAP Center At San Jose
San Jose, CA
08.2023 - Current
- Maintained open lines of communication with management regarding any potential concerns or areas for improvement related to guest experiences at the venue.
- Demonstrated a strong commitment to enhancing guest experiences by consistently seeking feedback and incorporating suggestions into future interactions.
- Collaborated with other staff members to maintain a clean, safe, and organized facility for guests.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided information about current and future events at facility.
- Handled guest complaints professionally, resolving issues promptly to ensure guest satisfaction.
- Ensured smooth flow of traffic within the venue by efficiently managing entry points during high-volume events or peak hours.
- Coordinated seating arrangements according to event requirements and individual guest preferences or needs.
- Maintained an extensive knowledge of venue policies, procedures, and offerings to provide accurate information to guests upon inquiry.
- Provided directions and assistance to guests navigating the venue for various events, minimizing confusion and enhancing overall satisfaction.
- Closely monitored crowd behavior during events, intervening when necessary to uphold safety standards and maintain a positive atmosphere.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
Education
Psychology
Evergreen Valley College
San Jose, CA05.2026
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Takes initiative
- Guest service
- Bilingual
Languages
Spanish
English
Timeline
Guest Service Usher
SAP Center At San Jose
08.2023 - Current
Psychology
Evergreen Valley College