Daniel Hernandez
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Usher
Monterrey Security
Chicago, IL
08.2021 - Current
- Greeted guests and provided directions to their seats.
- Assisted in resolving customer service issues such as seating disputes or complaints.
- Maintained orderliness within the lobby area by monitoring guest behavior.
- Enforced safety regulations by ensuring that all emergency exits were kept clear of obstructions.
- Verified that only authorized personnel entered restricted areas.
- Ensured that no prohibited items were brought into the venue.
- Managed queues at entrances and exits to prevent congestion.
- Greeted incoming guests with friendly smile and provided knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Gurdon S. Hubbard High School
Chicago, IL06-2023
BBA - Public Health
University of Illinois At Chicago
Chicago, ILSkills
- Greeting Customers
- Customer Service Abilities
- Safety Awareness
- Customer Satisfaction
- Positive And Professional
- Time Management
- Guest Communication
Certification
- PERC License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Well rounded knowledge of video games and gaming accessories.
- Highly knowledgeable of most main stream trading card games.
Timeline
Guest Service Usher
Monterrey Security
08.2021 - Current
High School Diploma -
Gurdon S. Hubbard High School
BBA - Public Health
University of Illinois At Chicago