Thomas Bernetsky
San Jose,CA
Summary
Experienced Ticket Attendant skilled in maintaining patron order even during high-volume events. Excellent eye for ticket and ID authenticity. Proficient in cash handling and customer service. Hardworking Usher focused on maximizing team productivity and customer satisfaction. Quality- and service-minded professional leveraging 13 years' experience in the field. Responsible Usher bringing expertise in all events and 13 years of related experience in customer-service oriented roles. Eager to apply relationship building and communication skills to new role at all.
Overview
18
18
years of professional experience
Work History
Guest Service Usher
Levi Stadium
Santa Clara, CA
08.2022 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided information about current and future events at facility.
Usher
SAP Center At San Jose
San Jose, CA
10.2009 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
- Reviewed tickets for authenticity and applicability to particular event.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lead Security Officer
Allied Universal Security Services
Menlo Park, Ca
10.2017 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Education
High School Diploma -
Sacred Heart High School
NCBRT Certificate trainins site protection through observational techniques - undefined
Skills
- Interior and exterior patrol
- Allied universal security meta
- Patrolled facility and served as general security presence and visible deterrent to crime and rule infractions
- Worked many positions from crossing guard to lobby officer at multi campuses
- Usher lead
- Exceeding guests expectations of customer service
- Help insure safety for all guest
- Usher /conflict resolution team
- Guest service specialist
- Security San Jose sharks dressing rooms
- Knowledge of line control and crowd control
- And visible deterrent to crime and rule infractions
- Greeting Customers
- Seating Dispute Resolution
- Security Awareness
Timeline
Guest Service Usher
Levi Stadium
08.2022 - Current
Lead Security Officer
Allied Universal Security Services
10.2017 - 10.2022
Usher
SAP Center At San Jose
10.2009 - Current
High School Diploma -
Sacred Heart High School
NCBRT Certificate trainins site protection through observational techniques - undefined
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