Jacob Donner
Spearfish,SD
Summary
Passionate worker and team player, known for high productivity and efficient task completion. Excel in customer service and inventory management. Specialize in cultivating positive customer experiences, and maintaining organized displays. Strong communication skills ensure success in team collaboration and customer interaction. Knows how to handle conflict and resolve problems with customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Usher
University Of South Dakota
Vermillion, SD
08.2024 - Current
- Greeted guests and provided directions to their seats.
- Provided assistance with seating and wheelchair accommodations for disabled guests.
- Directed guests to restrooms, concession stands, and other amenities.
- Checked tickets at the entrance of the auditoriums or theaters.
- Answered guest inquiries about upcoming events, ticket availability, and show times.
- Assisted in resolving customer service issues such as seating disputes or complaints.
- Maintained orderliness within the lobby area by monitoring guest behavior.
- Verified that only authorized personnel entered restricted areas.
Garden Center Associate
Walmart
Spearfish , SD
02.2022 - Current
- Assisted customers with plant selection and purchase decisions.
- Provided advice on how to care for plants and landscaping solutions.
- Performed regular maintenance of the garden center, including watering, weeding, pruning, and fertilizing plants.
- Organized and restocked shelves to ensure a neat, presentable display area.
- Greeted customers upon arrival and provided assistance as needed.
- Operated cash register to process customer payments accurately and efficiently.
- Assisted in loading purchased items into vehicles when necessary.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the garden center by sweeping floors, emptying trash cans, cleaning windows.
- Created signage for new products or promotions.
- Processed incoming shipments of plants and other merchandise.
- Responded to questions from customers regarding product availability or pricing.
Smoothie Maker
Tropical Smoothie Cafe
Spearfish, SD
02.2021 - 02.2022
- Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
- Performed routine maintenance on equipment such as blenders and juicers to ensure proper functioning.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Ensured compliance with health department regulations regarding food safety standards.
- Adhered to all recipes, portion sizes, cooking methods and presentation specifications as set forth by the restaurant.
- Organized kitchen space efficiently for maximum productivity.
- Followed company policies and procedures while performing duties.
- Demonstrated knowledge of various types of smoothies available in order to provide accurate descriptions to customers.
Busser, Host, Dishwasher
Perkins Restaurant & Bakery
Spearfish , SD
02.2020 - 02.2021
- Greeted customers and answered questions about menu items.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Provided quick and efficient clearing of tables between customers.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
Education
High School Diploma -
Spearfish High School
Spearfish, SD05-2024
Skills
- Active Listening
- Problem-Solving
- Decision-Making
- Adaptable and Flexible
- Cash Handling
- Loss Prevention
- Teamwork and Collaboration
- Customer relations management
- Telephone Etiquette
- Sales Training
- Self Motivation
- Inventory Management
Accomplishments
- I was the goalie for my high school varsity soccer team. I earned co-captain and learned great leadership skills and experienced what working with a team is like.
- I earned an integrity award at Walmart for being honest and responsible
- I won the best large wood project award in my Architecture and Construction class. I built a coffee table from scratch and gave it to my mom.
Affiliations
- Played Soccer in high school
- Active in the high schools woodshop program
- Coached my little brothers soccer team
Certification
- Fork Lift and walkie stacker certified
Secondary education
- Pursuing a career in Sports Management
- Majoring in Sports Management and Kinesiology
Volunteer work
- Volunteered at a youth soccer camp
- Volunteered at a youth football and basketball camp
References
References available upon request.
Timeline
Guest Service Usher
University Of South Dakota
08.2024 - Current
Garden Center Associate
Walmart
02.2022 - Current
Smoothie Maker
Tropical Smoothie Cafe
02.2021 - 02.2022
Busser, Host, Dishwasher
Perkins Restaurant & Bakery
02.2020 - 02.2021
High School Diploma -
Spearfish High School